Mohegan
From Mohegan's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
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This position generates revenue by soliciting preferred players as defined by management. Builds relationships through specialized, personalized and preferential service. Attracts new business to Mohegan Sun from outside properties and direct competition. Reserves offers and issues complimentaries per marketing guidelines. Cultivates leads, builds loyalty and promotes return visits to Mohegan Sun. Meets or exceeds personal revenue target goals.
Actively seeks new and inactive players for a qualified gaming segment and cultivates leads through in-house channels and by networking an established preferred database
Manages player accounts based on recorded gaming activity, earned points, comp availability and profitability
Issues complimentaries and reserves offers that are consistent with departmental policy and marketing guidelines
Builds player loyalty and promotes return visits by maintaining contact with coded database
Meets and greets preferred guests while they are in house
Supports Mohegan Sun Marketing efforts by attending on site and off site special events
Meets or exceeds revenue targets for identified guest list
Attends staff meetings and other meetings, as deemed necessary
Adheres to all Mohegan Sun policies
Works within boundaries of the position
Maintains confidentiality
Is visible in all related areas of operation
Believes in and adheres to Mohegan Sun Core Values and service standards
Actively promotes the Spirit of Aquai
Takes ownership of guest requests and issues and seeks assistance if outside scope of position
Completes required paperwork/reports in a timely fashion
Consistently ensures accuracy of all guest contact information
Maintains integrity and qualifications of coded database
Acts as a liaison with various departments and vendors
High School Diploma or equivalent
Five years of experience as a Player Development Executive
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, Excel and Outlook
Competencies: Incumbent will master the following competencies while in this position:
Knowledge of Mohegan Sun corporate and department policies and procedures
Able to remain in control in stressful or high pressure situations
Projects a friendly, helpful demeanor in person and over the phone
Ability to comprehend complex verbal and written instructions
Maintains accurate records and files
Ability to produce quality work under tight deadlines with high expectations
Adaptable and open to new ideas and changes
Able to self motivate
Able to make sound judgment calls relating to employees and guests
Possesses advanced negotiating skills
Represents Mohegan Sun in a positive manner on and off property
Knows the property, product, promotions and events
Able to work well with others in a diverse environment
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training as directed relative to technical skills, departmental guidelines and compliance/governance regulations
Competency with casino management, contact management, property management and group messaging systems
Safety and Fire Training
SMART alcohol awareness
Must be able to work in a casino environment with smoke, loud noises and low lighting
Occasional travel may be required
Must be able to sit, stand or walk for extended periods of time
Ability to work extended hours and days
Must be able to work various shifts and flexible hours, including weekends, evenings and holidays
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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