Dashboard and Report Support: Provide advanced technical support for Power BI dashboards, reports, semantic models, data refreshes, gateways, and connectivity. Troubleshoot complex performance, access, and data-quality issues and coordinate resolution with appropriate technical teams and subject matter experts.
Data Integration and ETL Support: Use a strong understanding of SQL and ETL concepts to validate source-to-report data flows, analyze transformation logic, and support integration between source systems, data platforms, and Power BI. Experience with Informatica is considered an asset.
Python Automation and Administration: Develop and maintain Python scripts to automate platform administration, monitoring, metadata collection, quality checks, and recurring support activities. Integrate with approved APIs and services where appropriate to improve operational efficiency.
Performance Optimization and Standards: Establish and promote standards for workspace design, naming, dataset ownership, refresh scheduling, semantic modeling, report development, and lifecycle management. Analyze capacity and query performance and recommend improvements to models, reports, and data pipelines.
Release Management and Documentation: Support controlled promotion of Power BI content across development, test, and production environments. Create and maintain platform documentation, architecture diagrams, operating procedures, support guides, inventory records, and data lineage information.
Stakeholder Collaboration and Enablement: Work with business stakeholders, developers, analysts, and data teams to understand reporting requirements and platform needs. Provide guidance, training, and best practices that improve adoption, self-service analytics, and responsible use of enterprise data.
Continuous Improvement and Project Execution: Execute approved work requests and participate in analytics and data projects based on business priorities. Stay current with Power BI platform enhancements, administration capabilities, governance practices, Python automation, SQL, and modern data integration methods.
Secondary Duties and Responsibilities
Work onsite at Mohegan Sun CT three days per week
Perform other duties as assigned
Promote Mohegan ideology through a thorough understanding and implementation of its core values and core purposes
Promote superior customer service
Support applications operating in a 7x24x365 enterprise environment
Maintain accurate time reports in accordance with Mohegan Information Systems policies
May be required to carry a cell phone and participate in an on-call rotation
Minimum Education and Qualifications
Bachelor's degree in computer science, Information Systems, Data Analytics, Engineering, Business, or a related field
Five years of hands-on experience with Microsoft Power BI, including administration, governance, workspace management, gateways, refresh operations, semantic models, and production support
Two years of experience using Python for automation, data processing, integration, or administrative scripting
Strong knowledge of SQL, relational databases, data modeling, and query troubleshooting
Good understanding of ETL concepts, data integration, transformation logic, data quality, and source-to-target data flows
Experience supporting enterprise business intelligence and analytics environments
Experience with Snowflake and Informatica in an enterprise environment is considered an asset
Microsoft Power BI administration or related Microsoft certification is a strong asset
Ability to communicate effectively with technical and non-technical stakeholders
Intermediate proficiency in Microsoft Office Suite products and applications
Obtain and maintain one or more applicable gaming licenses in multiple jurisdictions
Competencies: Incumbent will master the following competencies while in this position:
Advanced knowledge of Power BI tenant administration, workspaces, capacities, gateways, semantic models, dataflows, and deployment pipelines
Knowledge of Power BI security, governance, audit, sharing, licensing, and lifecycle management
Strong SQL skills and knowledge of relational database management systems
Proficiency in Python, data processing, and operational support
Understanding of ETL architecture, data integration patterns, data quality, metadata, and lineage
Ability to diagnose and resolve report, refresh, gateway, security, access, and performance issues
Knowledge of dimensional modeling, semantic modeling, DAX, Power Query, and visualization best practices
Familiarity with Informatica administration and development concepts is an asset
Demonstrated analytical, critical-thinking, organization, and problem-solving skills
Excellent written and oral communication skills with a strong customer-service orientation
Demonstrates self-awareness and the ability to collaborate effectively across teams
Training Requirements
Mohegan corporate and department policies and procedures
Appropriate regulations that pertain to Mohegan information systems
Power BI platform administration, governance, security, and support procedures
Enterprise change management, incident management, and service management processes
Physical Demands and Work Environment
Office work environment
Must be able to sit in front of a computer screen for extended periods of time
May require occasional weekend and evening work
Must be able to work flexible hours and shifts
May be required to carry a cell phone and participate in an on-call rotation
Occasional travel may be required, up to 15%
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan reserves the right to make changes to the above job description whenever necessary.
Work Shift
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
