Mohegan
From Mohegan's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES
IF YOU ARE AN EXISTING TEAM MEMBER, PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE
This position is responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service.
Assists hotel guests with check-in and reservations
Assists guests with various requests and needs and coordinates details with necessary departments or vendors
Assists with making dinner and golf reservations and provides a professionally written confirmation to the guest
Assists guests with transportation arrangements and directions
Provides detailed information about Mohegan Sun, it’s property and the surrounding area to both internal and external guests
Assists in other areas of Hotel Operations, including Aquai reception and Front Desk
Assists the Front Desk with processing Express Check-outs
Registers guests, assigns rooms and issues keys
Procures accurate payment methods and manages a daily cash till
High School Diploma or equivalent
One year of customer relations experience in a hotel
Must be able to effectively communicate in English
Competencies: Incumbent will master the following competencies while in this position:
Excellent written and verbal communication skills
Basic computer skills in Word, Excel and Lotus Notes
Knowledge of LMS, ACSC, HMS, Espresso, LRS, Timelox, DC-1, Hotel paging system, RPOS, Telecheck systems and any other software system used in Hotel Operations
Extensive knowledge of the property and local areas and destinations
Possesses a high level of maturity to deal with the most discriminating guest requests and requirements
Knowledge of systems used by Hotel Operations
Office work environment
Must be able to stand, reach, bend or sit for extended periods of time
Must be able to lift up to 50 lbs.
Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.
Regular
Knock, knock. Hear that sound? That's opportunity!
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
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