We Could Use Someone Like You in Our Crew.
ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot tech savvy to provide assistance on a developer' platform.
Project Hours
Monday - Sunday, 9am-5pm PST
Read below thoroughly for ideal skills and hardware requirements. If this sounds like you, please apply!
Ideal Candidate
Very strong attention to detail
Looking for those who have robust knowledge of game engines; game development is a strong bonus
Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
Technical Customer Support experience
Knowledge of digital marketplace platforms
Salesforce experience (or other CRMs)
Ability to gather and analyze technical data
Foundational understanding of scripting or programming concepts
Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.
Professional English fluency
System Specs Required
i7 Quad Core 3.0 GHz or higher
32 GB RAM
Nvidia 3080 or higher (or equivalent)
500 GB+ Hard Drive Space (Recommended 1TB)
Dual Monitors – Highly Recommended
Internet speed of at least 100 down and upload 20 minimum
Stable power connection
Your computer must support drive encryption
Windows: BitLocker Drive Encryption or Device Encryption.
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Mac: FileVault.
Applicants must be able to locate their device's encryption settings and provide a screenshot showing the current encryption status during the application process.
About ModSquad
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skill
