Write and edit blogs
Report KPIs to the development team to evidence success
Build reports that showcase reason, trends, and opportunities
Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
Support project management teams to meet client expectations and KPIs
What You’ll Do
The day-to-day tasks of a ModSquad Associate Community Management Consultant vary, but basic responsibilities may include:
Deliver operational tasks to ensure client success and satisfaction
Brainstorm activities, opportunities, and content to inspire or grow community
Participate in crafting regular content calendars
Research and identify new trends in our services market and within social media usage and platform innovation
Monitor social media platforms for trending hashtags, memes, and more
Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders
Communicate daily with relevant partners and team members to ensure smooth delivery of services
Write and edit blogs
Report KPIs to the development team to evidence success
Build reports that showcase reason, trends, and opportunities
Manage and respond to customers through forum, website, and social media tools (native and 3rd party)
Support project management teams to meet client expectations and KPIs
What We’re Looking For
A successful candidate needs to have confidence and strength in the following abilities:
Be immersed in online gaming culture
PvP (Player versus Player) shooter game knowledge
Be a proactive, self-starter and independent contributor with follow-through on all initiatives
Have strong problem-solving, creative writing, and editorial skills
Showcase strong communication skills (and feel comfortable with communicating the good and the bad)
Engage confidently with internal and external partners on video and voice calls
Be genuinely interested in social media (tools, platforms, usage), and enjoy the trends and culture of social media (Twitter, Facebook, Instagram, TikTok, Snapchat, YouTube, ect)
Enjoy engaging and developing a broad range of people, communities, clients, and trends
Be able to execute on community initiatives, measure results, and modify programs based on feedback
Retain and demonstrate excellent organization and time-management skills and schedule to hit deliverable deadlines
Must have active experience (professional experience preferred) with forums, Facebook, Twitter, LinkedIn, and Instagram (other platforms like SnapChat, TikTok, Twitch.tv, Youtube, etc a bonus)
Be a creative copywriter who understands the balance between professionalism and meta, fun community initiatives
Desired skills and pluses
Bachelor’s degree or equivalent work experience
The position requires excellent verbal and written skills, someone who is excited about social media and content creation, and has the ability to communicate, collaborate, and support effectively
Please ensure your resume showcases your professional social media or community management experience. If you have a public social media account you feel comfortable sharing, we encourage you to do so. We also welcome samples of any social content or blog articles you have crafted on behalf of a brand.
About ModSquad
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren’t at liberty to talk about. We support over 50 languages in more than 90 countries. We’re primarily a remote company so you’ve already seen
our/your office. If you want to work with great people on cool projects for amazing brands, you’ve come to the right place.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Ready to Join?
Join ModSquad and level up your tech career, one cheerful solution at a time! Hit Apply and let’s talk!
