Joining ModMed means aligning your passion with purpose. We innovate boldly, think big, and save valuable time for the healthcare heroes who use our tools every day. We’re looking for individuals who want to do meaningful work while building a world-class healthcare ecosystem.
Job Summary
The role is responsible for reviewing KPIs on a daily, weekly, and monthly basis to ensure all metrics remain within accepted thresholds. The incumbent will drive continuous performance improvement while ensuring backlog and past-due percentages are maintained within defined SLAs. The role also focuses on achieving productivity and quality goals through a resolution-driven approach.
Primary Duties & Responsibilities
Review KPIs daily, weekly, and monthly to ensure all metrics are within accepted standards
Drive continuous performance and grade improvement across the team
Ensure backlog and past-due percentages are maintained within defined SLAs
Ensure the team consistently meets productivity and quality goals
Promote a resolution-based working approach and ensure adherence to the DDIE model
Perform root cause analysis (RCA) and identify, implement, and track improvement opportunities
Mentor and coach team members as required
Coordinate with the Quality team to identify gaps and mitigate issues by providing regular feedback to the team
Act as a problem solver for the team, identify opportunities within the DDIE model, and manage team absenteeism
Job Qualifications & Minimum Requirements
Minimum 7+ years of experience in US Healthcare RCM with strong expertise in AR Calling with 2 years experience in People Management role.
Hands-on experience with both Federal and Commercial insurances in a provider setup
Strong knowledge of billing scrubbers, clearinghouse (CH) and payer rejections, and end-to-end RCM processes
Good understanding of major AR scenarios and experience working with multiple payers (added advantage)
Excellent communication and strong analytical skills
Strong multitasking ability, capable of taking active call notes and collaborating with multiple stakeholders
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not
Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
Conduct hiring via informal messaging apps or personal email IDs.
All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.
