Position Overview
The Project Coordinator - Level 1 is responsible for managing end-to-end implementations of Patient Engagement products (such as Pay, Klara, and Bonsai), ensuring timely, efficient, and high-quality delivery aligned with client goals and business objectives.
In this role, you will collaborate closely with cross-functional teams to coordinate resources, resolve issues, and maintain clear communication throughout the implementation lifecycle. Additionally, you will support the Project Manager team in onboarding new clients, configuring software features, driving product upsells, managing revenue recognition, and executing administrative initiatives. This role serves as a natural progression path for individuals aspiring to transition into Project Management roles within the Client Services – Implementation department.
Primary Responsibilities & Key Duties
Patient Engagement Implementations (40%): Drive end-to-end delivery of Patient Engagement products (Pay, Klara, Bonsai). Collaborate with cross-functional and international teams to coordinate resources, address issues, and maintain proactive communication with clients.
Project Setup & Administration (40%): Update, customize, and administer all aspects of projects within assigned medical specialties or upsell services. Monitor multiple simultaneous projects to ensure a smooth transition to Project Managers.
Software Configuration & Build Co-Ownership (10%): Coordinate directly with key internal and external stakeholders to configure features and complete software setup.
Administrative & Ad-Hoc Support (5%): Provide critical operational support to the Project Management team by handling administrative tasks, handling ad-hoc requests, and driving overall operational excellence.
Process Optimization with RPA Tools (5%): Utilize Robotic Process Automation (RPA) tools and apply independent judgment on project deliverables to streamline workflows and enhance process efficiencies.
Qualifications & Requirements
Minimum Qualifications
Experience: 1–3 years of relevant professional experience.
Technical Skills: Proficient in Google Workspace and Microsoft Office Suite (Excel, Word, PowerPoint). Comprehensive understanding of software applications, desktop hardware, operating systems, and basic network connectivity.
Core Skills: Highly organized, detail-oriented, with strong operational problem-solving capabilities and high adaptability.
Preferred Qualifications
Education: Bachelor’s Degree or equivalent experience.
Certifications: PMP certification or active pursuit of project management credentials.
Tools & Software: Prior experience using enterprise CRM and project management tools such as Salesforce, Cloud Coach, Smartsheet, or similar platforms.
Background: Proven experience in project coordination, software implementation, or client onboarding within a SaaS or Healthcare IT company.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.
We do not
Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process;
Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or
Conduct hiring via informal messaging apps or personal email IDs.
All official communication is made only through verified channels, our website, and recognised recruitment platforms.
We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com .
ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.
