This role will work closely with Product, Engineering, Data, Analytics, Revenue Cycle Management, Clinical, and other internal stakeholders to translate customer needs and business opportunities into clear requirements and deliver meaningful product enhancements.
The ideal candidate is an analytical and highly collaborative product professional who is comfortable working directly with customers, navigating ambiguity, independently driving initiatives, and balancing competing priorities across a complex product backlog.
Key Responsibilities
Customer Partnership & Voice of the Customer
Partner with customers throughout their analytics journey to understand their workflows, challenges, and goals and help ensure a successful transition.
Develop a deep understanding of how customers use analytics to support operational, financial, and clinical decision-making.
Capture, synthesize, and communicate customer feedback to internal stakeholders.
Act as the voice of the customer throughout product planning and development.
Product Strategy & Value Creation
Identify opportunities to increase the value, usability, and adoption of AI Analytics.
Evaluate new features, capabilities, and emerging analytics technologies to determine their potential customer and business value.
Identify opportunities within our analytics experience that differentiate our solution and strengthen our position in the market and develop recommendations for addressing them.
Monitor customer adoption and usage patterns to identify areas where customers may be struggling or underutilizing available capabilities.
Continuously look for opportunities to make analytics more intuitive, actionable, and valuable for customers.
Product Backlog & Prioritization
Own and maintain the AI Analytics product backlog.
Gather requests and opportunities from multiple sources, including customers, Product, Support, Sales, Engineering, Data, and internal stakeholders.
Analyze competing requests and prioritize work based on customer impact, business value, strategic alignment, effort, and urgency.
Ensure requirements are clearly defined, appropriately scoped, and ready for implementation.
Cross-Functional Collaboration
Partner closely with Engineering, Product, Data, Design, RCM, Clinical, Support, and other teams to define and implement product requirements.
Translate customer needs and business problems into clear, actionable user stories and acceptance criteria.
Facilitate discussions to resolve requirements, dependencies, and competing priorities.
Participate throughout the product development lifecycle from discovery and requirements through development, testing, release, and post-release evaluation.
Qualifications
Education and Experience
Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field.
3-5 years of experience as a Product Owner, preferably in data analytics or a related field.
Strong technical background with experience in data analytics tools and technologies (e.g., SQL, Python, R, Tableau, Power BI).
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
