Role & Responsibilities
Strategic Implementation & Governance
Full-Lifecycle Leadership: Lead the initiation, planning, execution, and closing of enterprise-level implementations, ensuring a seamless transition from Sales handoff to "Go-Live" and ultimate handoff to Support/Customer Success.
Complex Orchestration: Manage large-scale project workstreams including technical configuration, data conversion, 3rd-party integrations (interoperability), and specialized clinical workflow training.
Governance Framework: Establish and lead project steering committees; facilitate high-stakes meetings with client C-suite (COO, CTO, CIO, CEO) to align on KPIs and success criteria.
Cross-Functional Collaboration
Internal Synergy: Act as the point of contact and bridge across Sales, Product, Engineering, and Training teams to resolve bottlenecks and ensure resource alignment.
Process Advocacy: Follow and contribute to the EPMO playbook by identifying systemic gaps and implementing process improvements that reduce "Time-to-Value."
Risk & Financial Management
Advanced Risk Mitigation: Proactively identify and resolve high-impact risks; develop contingency plans for complex data migrations or change-management resistance within client organizations.
Scope Control: Rigorously manage project scope and budgets, ensuring high-quality delivery while maintaining the profitability of the professional services engagement.
Skills & Qualifications
Experience: 5–10+ years of project management experience, with an emphasis on SaaS implementation or Enterprise Professional Services.
Healthcare Expertise: Deep understanding of the HealthTech landscape (EHR, PM, RCM) is a significant plus. Familiarity with clinical workflows and regulatory requirements (HIPAA, MIPS/MACRA) is highly valued.
Collaboration: Proven ability to work cross-functionally and influence stakeholders without direct authority. You are a diplomat who can navigate complex needs and challenges.
Project Rigor: PMP Certification is highly preferred. Mastery of Agile, Waterfall, and Hybrid methodologies. Expertise in enterprise PM tools (e.g., Smartsheet, Jira, Salesforce, Cloud Coach).
Education: Bachelor’s degree required; Master’s degree or equivalent experience in Business or Healthcare Administration preferred.
Communication: Elite verbal and written communication skills; ability to distill complex technical hurdles into clear, actionable updates for executive leadership.
ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
United States
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
