Mandatory Skills
Qualtrics Certified (CX/EX)
Solution Architecture
AWS Cloud Architecture
Enterprise API Integration
Qualtrics XM Platform (CX, EX, PX, Brand Experience)
Serverless Architecture (AWS Lambda, API Gateway)
Stakeholder & Client Management
Enterprise Solution Design
AI/ML & Qualtrics AI Features
Technical Skills
Cloud & Platforms
AWS (Lambda, API Gateway, DynamoDB, S3)
Azure/GCP (Good to have)
Qualtrics XM Platform
Programming
Node.js
Python
SQL
Frontend
React
Angular
HTML/CSS
jQuery
DevOps
Docker
Jenkins
Git
Integration
REST APIs
CRM Integration
Data Warehouses
Ticketing Systems
SMS/Messaging Platforms
BI Tools (Tableau, Power BI) – Preferred
Key Responsibilities
Solution Discovery & Consulting
Lead requirement discovery, solution scoping, effort estimation, and technical proposal creation.
Engage with business stakeholders to translate business requirements into scalable technical solutions.
Provide technical consulting during pre-sales and client presentations.
Solution Architecture & Design
Design end-to-end cloud-native architectures using AWS and Qualtrics.
Architect enterprise integrations with CRM, analytics platforms, and enterprise applications.
Lead Qualtrics CX, EX, PX, and Brand Experience implementations.
Drive adoption of AI-enabled capabilities, including Qualtrics AI features.
Conduct architecture and code reviews while ensuring adherence to best practices.
Client Advisory & Strategy
Act as a trusted advisor to enterprise clients.
Present solution architecture, roadmaps, and recommendations to business and leadership teams.
Align technology solutions with business objectives and future scalability.
Delivery & Governance
Own the complete solution lifecycle from discovery through implementation.
Ensure architecture standards, security, governance, and compliance.
Drive consistency across multiple client engagements.
Innovation & Scalability
Develop reusable solution frameworks and accelerators.
Build scalable serverless applications using AWS, Node.js, Python, and React.
Drive cloud modernization and digital transformation initiatives.
Required Experience
15+ years of experience in Solution Architecture or Enterprise Consulting.
Hands-on experience with Qualtrics XM Platform (CX/EX mandatory).
Proven expertise in AWS cloud architecture and enterprise integrations.
Experience designing API-first and serverless solutions.
Strong client-facing, consulting, and stakeholder management experience.
Exposure to AI/ML technologies and Qualtrics AI capabilities.
Preferred Qualifications
AWS Certified Solutions Architect
Qualtrics CX/EX Certification (Mandatory)
Experience with Agile/Scrum methodologies
Consulting or Professional Services background
Experience with Customer Journey Mapping, Voice of Customer (VoC), and Employee Experience programs
Knowledge of Generative AI and Machine Learning applications
Experience with data analytics and BI platforms
Educational Qualification
Bachelor's Degree in Computer Science or related technical discipline (Required)
Master's Degree in Computer Science or related field (Preferred)
Preferred Competencies
Enterprise Architecture
Strategic Consulting
Cloud-Native Solution Design
Excellent Communication & Presentation Skills
Problem Solving & Decision Making
Leadership & Mentoring
Innovation & Continuous Improvement
Location
DGS India - Mumbai - Thane Ashar IT Park
Brand
Merkle
Time Type
Full time
Contract Type
Permanent
