Experience leveraging Agentforce capabilities to build AI-powered customer engagement and service experiences.
Strong experience in custom Salesforce development using Apex, Visualforce, Lightning Web Components (LWC), and integrations.
Ability to define and manage scalable, secure, and maintainable solution architecture across the Salesforce ecosystem.
Expertise in Salesforce integration patterns, REST/SOAP APIs, middleware, and third-party system connectivity.
Proven ability to lead cross-functional technical teams and guide implementation delivery.
Experience collaborating with business stakeholders, functional consultants, and technical teams to define optimal Salesforce solutions.
Strong hands-on experience in
Solution definition
Technical discovery workshops
Architecture governance
Estimation and proposal development
Pre-sales and client solutioning
Ability to present technical solutions and architecture recommendations to business and executive stakeholders.
Strong understanding of Salesforce security models, sharing architecture, governance, and platform best practices.
Experience implementing complex business solutions using declarative and programmatic Salesforce capabilities.
Hands-on experience integrating Salesforce with enterprise systems using APIs and integration frameworks.
Strong mentoring and leadership skills with experience guiding developers, technical leads, and junior architects.
Excellent communication, stakeholder management, and problem-solving skills.
Good to Have
Salesforce Certified Application Architect certification – preferred.
Salesforce Certified Solution Architect certification – preferred.
Experience working in Agile delivery environments.
Exposure to AI/GenAI capabilities within the Salesforce ecosystem.
Experience supporting RFPs, solution estimations, and client presentations during pre-sales engagements.
Knowledge of enterprise architecture frameworks and governance methodologies.
Key Responsibilities
Define and own Salesforce solution architecture across business and technology streams.
Lead FSC, Data Cloud, and Agentforce solution implementations.
Conduct architecture workshops, discovery sessions, and technical assessments.
Drive solution design aligned with scalability, security, governance, and performance best practices.
Partner with business stakeholders and delivery teams to translate business requirements into technical solutions.
Provide architecture guidance during implementation and deployment phases.
Support pre-sales activities including solutioning, estimations, architecture proposals, and client discussions.
Review technical designs, code quality, and integration strategies.
Mentor and guide Salesforce developers, technical leads, and architects.
Ensure alignment with enterprise architecture standards and Salesforce best practices.
Preferred Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Strong understanding of enterprise integration and CRM transformation programs.
Experience working with global delivery teams and enterprise clients.
Ability to manage multiple stakeholders and complex delivery programs effectively.
Location
DGS India - Pune - Kharadi EON Free Zone
Brand
Merkle
Time Type
Full time
Contract Type
Permanent
