Ensure project objectives are met. Evaluate the project afterward and identify successful and unsuccessful project elements.
Responsible for sending customer satisfaction surveys regarding the project.
Identify potential Up & Cross-Selling opportunities for the account.
Lead team retrospectives and identify potential internal improvements.
Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.
Experience needed
+5 years of experience in Project Management roles, successfully leading Salesforce projects.
+3 years of experience participating in end-to-end CRM implementation processes.
Solid hands-on experience working with Salesforce Service Cloud and Marketing Cloud.
Proven experience working with Agile methodologies (SCRUM) and project management tools like Jira.
Professional proficiency in English (Medium-High level, capable of fluent business communication).
WHAT DO WE OFFER
Permanent contract.
Flexible Schedule. We make it easy. Balance your professional and personal life.
Certifications plan. Improve your skills and get the official certificate from our main partners.
Home Office. You decide and we support you.
Flexible retribution (public transport ticket, Ticket restaurtant, …).
Health insurance.
OMEGA in action. Our commitment to a better society is not just an intention
Professional development: Evolve, grow and get where you want to go.
About us
Omega CRM, a Merkle & Dentsu company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.
Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.
With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.
We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.
Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).
At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.
#OMEGA #LI·REMOTE
Location
Madrid
Brand
Omega
Time Type
Full time
Contract Type
Permanent
