Key Responsibilities
Deploy to CASTLE-NET program field offices to perform IT infrastructure and end-user device wellness checks.
Evaluate network connectivity and performance and identify potential technical issues.
Inspect, test, and troubleshoot conference room technology and associated IT equipment.
Provide hands-on support for desktops, laptops, peripherals, and other end-user devices.
Troubleshoot hardware, software, network, and connectivity issues.
Assist onsite personnel with creating, documenting, and tracking IT support tickets.
Support the setup, configuration, maintenance, and lifecycle management of IT equipment.
Assist with IT equipment disposal procedures and related user training.
Help ensure field office technology and support activities comply with applicable USACE IT policies and procedures.
Communicate technical issues, findings, and recommended corrective actions clearly to users and technical teams.
Manage multiple support activities and priorities while working across field locations.
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
Minimum of 4 years of experience in IT, systems administration, field support, desktop support, or end-user support.
Strong working knowledge of
Computer hardware and peripherals
Operating systems and software troubleshooting
Network connectivity and troubleshooting
IT equipment installation, configuration, and maintenance
Experience using remote support tools and IT ticketing systems.
Strong troubleshooting, analytical, and problem-solving skills.
Effective written and verbal communication skills.
Strong customer-service and interpersonal skills with the ability to work effectively with both technical and non-technical personnel.
Ability to independently manage multiple tasks and competing priorities.
Ability and willingness to travel to supported field locations.
Ability to obtain and/or maintain a Secret security clearance, as required for the position.
Preferred Qualifications
Relevant industry certifications, such as CompTIA A+ or applicable Microsoft certifications.
Previous experience supporting government or Department of Defense IT environments.
Familiarity with USACE IT environments, policies, standards, or procedures.
Experience providing technical support across geographically dispersed or field-based locations.
Salary: $90,000 + 15 Days of PTO, 11 Federal Holidays, Immediate 401k Match, Full Benefits and More!
Diversity creates a healthier atmosphere: MKS2 Technologies is proud to be an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
