The role operates across products, systems and acquired businesses rather than being permanently aligned to a single product or Billing process. It is responsible for rapidly understanding complex Billing models, resolving ambiguous or high-impact issues, supporting migrations and integrations, improving controls and processes, and building sustainable operational capability through documentation and knowledge transfer.
The role combines advanced Billing expertise, critical thinking, systems agility and transformation capability without direct people-management responsibility.
Key Characteristics
Principal-level individual contributor and technical Billing SME.
Operates effectively in ambiguous, complex and changing environments.
Strong critical thinker capable of independently investigating unfamiliar problems.
Works across multiple Billing and ERP systems rather than being tied to one platform.
Trusted technical partner for Billing leadership and cross-functional teams.
Supports acquired-business integration, migration and operational stabilisation.
Identifies opportunities to standardise, simplify and automate Billing processes.
Builds organisational capability through documentation, cross-training and knowledge transfer.
Comfortable moving between functional areas as Global Billing priorities evolve.
Influences outcomes without requiring formal people-management authority.
Core Responsibilities
Complex Billing
Own and resolve highly complex, non-standard or high-risk Billing scenarios across multiple products, entities and Billing models.
Interpret complex commercial arrangements and translate them into appropriate Billing treatment.
Investigate cross-system discrepancies and determine root cause and resolution.
Act as a senior technical escalation point where established procedures do not provide an answer.
Systems & data
Work effectively across Salesforce Billing/CPQ, NetSuite and acquired or third-party Billing/ERP platforms.
Rapidly learn unfamiliar systems and understand how transactions move between systems.
Analyse Billing data across systems to identify discrepancies, control gaps and systemic issues.
Partner with Business Systems/Operations on requirements, testing and process improvement.
Integration & migration
Support Billing discovery for acquisitions and integrations.
Document current-state Billing processes, dependencies, controls and exceptions.
Support migration design, testing and reconciliation.
Validate post-migration Billing outcomes and identify unresolved operational issues.
Support the transition from project/migration activity into sustainable steady-state Billing operations.
Transformation
Identify processes that can be standardised, simplified, automated or eliminated.
Challenge legacy processes where they no longer support the future operating model.
Design sustainable Billing processes rather than reproducing historical product-specific practices.
Contribute technical expertise to the evolving Global Billing operating model.
Capability building
Create and maintain high-quality process documentation and controls.
Cross-train Billing team members to reduce key-person dependency.
Mentor Analysts, Specialists and Senior Specialists on complex technical work.
Ensure specialist knowledge becomes organisational capability rather than remaining concentrated with one individual.
Complexity & Autonomy
Operates with a high degree of autonomy across complex and unfamiliar Billing environments.
Regularly addresses issues where no established procedure or precedent exists.
Uses independent judgement to determine investigative approach, identify root cause and recommend resolution.
Works across multiple systems, products, legal entities and Billing models.
Expected to understand downstream impacts across Order-to-Cash, Revenue, Cash Application and Accounting.
Leads technical Billing workstreams without requiring formal people-management authority.
Influences senior stakeholders and cross-functional partners through expertise and evidence.
May be deployed against different Global Billing priorities as business needs evolve.
Experience & Skills
Typically 6+ years of Billing, Revenue Operations, Finance Operations or related experience.
Demonstrated experience handling complex or non-standard Billing environments.
Strong understanding of end-to-end Order-to-Cash processes and downstream financial impacts.
Experience working across multiple Billing, CRM and ERP systems.
Salesforce Billing/CPQ and NetSuite experience advantageous, but demonstrated ability to rapidly learn unfamiliar systems is more important than experience with any single platform.
Experience supporting system implementations, migrations, acquisitions or integrations strongly preferred.
Advanced analytical and reconciliation capability.
Strong Excel/data-analysis capability.
Demonstrated root-cause analysis and structured problem-solving skills.
Strong understanding of Billing controls, contract interpretation and financial-process dependencies.
Able to communicate complex technical issues clearly to operational and senior stakeholders.
Demonstrated adaptability and effectiveness through organisational or systems change.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
