Advise customers on simulation modelling methodology, model design, experimentation, and effective use of Simul8.
Review and troubleshoot customer simulation models and provide advanced modelling guidance where required.
Maintain appropriate documentation covering model assumptions, logic, data inputs, validation, experiments, results, and recommendations.
Continually develop expertise in discrete-event simulation, Simul8, analytics, and relevant customer industries.
Customer Lifecycle & Project Delivery
Contribute to the Customer Engagement Lifecycle (CEL), with service delivery that is executed to the highest standard.
Support the deployment of products and services, ensuring aligned execution, governance, and process adherence.
Maintain procedural compliance, document activities accurately, and complete deliverables on time and within budget.
Track work hours by activity type in appropriate systems to support accurate reporting and resource planning.
Work with leadership to enhance customer experience and maximize ROI, supporting measurable value realization.
Apply standardized project delivery frameworks for the Customer Success team to promote consistency in service execution.
Support effective adoption and utilization of Minitab solutions and collaborate with internal technical teams to continually improve customer experience when using Simul8 software.
Customer Support & Success Operations
Provide assistance to the technical support team to resolve advanced modelling queries.
Identify departmental roadblocks and contribute towards process improvements to enhance the overall effectiveness of the Customer Success organization.
Capture and maintain detailed customer interaction records, including suggestions for improvements or modifications, ensuring accurate documentation for future reference and operational insights.
Assist with the enablement and onboarding of new team members, supporting consistent knowledge transfer and skill development across the team.
Cross-Functional Collaboration & Organizational Contributions
Contribute to strategic initiatives by participating in working groups, volunteering for tasks, and presenting at company meetings to support broader organizational priorities.
Liaise with Sales and Marketing to provide subject-matter expertise and maintain accurate, aligned communication throughout the customer journey.
Participate in cross-functional and process team meetings to support coordinated decision-making and ensure shared understanding across departments.
Engage in projects initiated by department leadership to enhance departmental operations and support continuous improvement.
What We're Looking For
Bachelor's degree in Industrial Engineering, Operations Research, Systems Engineering, Computer Science, Mathematics, Business Analytics, or a closely related discipline. Equivalent relevant professional experience may be considered in lieu of a degree.
1+ years of professional or academic experience developing discrete-event simulation models to analyze business processes, operational systems, or complex workflows.
Experience using discrete-event simulation software. Experience with Simul8 is preferred; experience with comparable platforms such as Arena, AnyLogic, Simio, FlexSim, or similar simulation tools will also be considered.
Understanding of simulation modelling principles, including model conceptualization, data analysis, verification and validation, experimentation, scenario analysis, and interpretation of simulation results.
Experience translating business or operational problems into analytical or simulation-based solutions.
Experience working directly with customers or internal stakeholders to gather requirements, understand business challenges, and communicate technical findings and recommendations.
Strong analytical and problem-solving skills with the ability to work with processes, data, and systems.
Experience with at least one programming or analytical language such as Python, R, SAS, Java, or C#.
Strong verbal and written communication skills, including the ability to explain technical concepts to both technical and non-technical audiences.
Ability to travel occasionally to customer or partner sites, industry events, and tradeshows, approximately 25% of the time.
Ability to speak, read, write, and understand English.
Spanish-language proficiency is preferred, particularly for supporting Spanish-speaking customers and stakeholders.
Core Competencies
Success in this role calls for
Ensures Accountability: Holding yourself and others accountable to meet commitments.
Demonstrates Self-Awareness: Using feedback and reflection to gain productive insight into personal strengths and weaknesses.
Manages Ambiguity: Operating effectively even when circumstances are uncertain or the path forward is unclear.
Plans & Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
Action Oriented: Taking on new opportunities and tough challenges with urgency, energy, and enthusiasm.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Our Benefits
HEALTH INSURANCE: Medical, Dental, and Vision Insurance is provided at no cost for full-time employees upon date of hire. Low co-pay pharmacy benefit and affordable family coverage plan is available. Short and Long Term Disability is fully paid by Minitab. Employee Assistance Program (EAP) - Provides guidance for personal issue and information on other Work Life Matters.
LIFE INSURANCE: Group Term Life Insurance is provided at no cost for full-time employees at three times employee base salary. Minitab provides eligible employees the opportunity to purchase Voluntary Life Insurance for themselves and eligible dependents at affordable rates.
RETIREMENT PLANNING: A 401k Retirement Plan with T. Rowe Price is provided with eligible employee contribution immediately. Minitab will match dollar for dollar up to the first 6% of employee’s contribution. Employees are fully vested in the Minitab, LLC 401(k) Retirement Plan upon date of hire.
PAID TIME OFF: Paid holidays, as well as 4 weeks of annual paid time off are provided. The annual paid time off increases one week every five years.
HIGHER AND PROFESSIONAL DEVELOPMENT: The pursuit of ongoing development is important and valued at Minitab. In support of this value, Minitab offers tuition and related expenses assistance for both higher education and other professional development.
FLEXIBLE SPENDING ACCOUNT: Medical and Dependent Care Reimbursement Accounts - Pre-tax Deductions. Parking and Transit - Pre-Tax Deductions.
HYBRID WORK SCHEDULE: We offer a hybrid work model for eligible positions.
PREMIUM BENEFITS: At our State College, PA Headquarters, there is an onsite gym, indoor swimming pool, yoga studio, movie theater, outdoor sand volleyball court, game room, arcade room and even a golf simulator. Personal training and nutrition counseling is available upon request.
This position is ineligible for visa sponsorship.
To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job application remains open until filled.
