Role Overview
The Client Partner (CP) at Mindtickle serves as the strategic advisor and primary liaison between Mindtickle and its most important customers. The CP is responsible for driving customer value, adoption, renewal, and expansion within existing accounts, acting as a trusted advisor who aligns Mindtickle’s solutions with clients’ business priorities and goals. The ideal candidate will bring a partnership mindset, deep business acumen, and a track record of managing complex client relationships, ideally with experience from top-tier management consulting, professional services, leading Tech / SaaS firms, and a background in consultative selling.
Key Responsibilities
Product Adoption & Value Delivery
Lead discovery and exploratory conversations with the client to uncover pain points, challenges and needs to customise solutions
Serve as the primary point of contact for assigned clients, ensuring Mindtickle solutions drive measurable business outcomes.
Translate client goals and challenges into actionable plans that align with Mindtickle’s offerings.
Drive product adoption and deliver ROI
Account Retention & Growth
Manage renewal conversations by proactively demonstrating ROI, mitigating churn risks and building stakeholder alignment.
Identify and drive cross-sell and upsell opportunities through strategic account planning.
Develop multi-threaded relationships across client organizations, including C-suite stakeholders, to build advocacy and deepen partnerships.
Drive expansion across BUs, functions, geos
Strategic Client Engagement
Lead QBRs, MBRs, and ongoing value conversations focused on customer ROI and long-term impact.
Monitor and act on key health metrics (Customer ROI, % Monthly Active Users, Health Score, GRR, NRR) to preempt risks and capitalize on opportunities.
Program & Stakeholder Management
Collaborate with internal teams (primarily Engagement Manager and occasionally other teams such as Product, Sales, Services) to ensure seamless delivery, client satisfaction and account growth.
Manage complex, multi-stakeholder client programs with clear ownership and outcomes.
Skills & Role Requirements
Business & Strategic Capabilities
Deep understanding of business strategy, operations, and industry trends, with the ability to engage clients in big-picture conversations.
Strong problem-solving skills with a structured, first-principles approach to client challenges.
Ability to collaborate with clients to uncover their broader organizational goals, and strategically align product and service offerings to drive measurable business outcomes.
Client & Program Management
Experience managing large-scale, client-facing programs with multiple stakeholders.
Strong communication and influence skills, capable of engaging senior executives and translating complex ideas into actionable plans.
Ability to lead strategic conversations centered around ROI, adoption, and long-term outcomes.
Commercial Acumen
Prior experience in consultative selling, customer success, or account management, ideally in SaaS or tech environments.
Demonstrated success in managing renewals and driving account expansion.
Technical & Analytical Skills
Strong grasp of Mindtickle’s product suite and services, enabling effective solution design and value articulation.
Comfort working with technical products and translating client needs into technical solutions.
Data-driven mindset with experience tracking customer metrics to inform decision-making and proactive engagement.
Other Requirements
6+ years of experience in client service, consulting, strategy, or customer success roles.
Experience in a top-tier management consulting or professional services firm is preferred.
Exposure to enterprise SaaS or technology clients is a plus.
Prior account management and quota-carrying experience is preferred
Advanced degree (MBA or equivalent) preferred.
Willingness to travel domestically or internationally as needed.
Success Metrics
Value Realisation Metrics – Demonstrated business impact and ROI for clients
Product Adoption and Engagement – % Monthly Active Users (MAU), C-SAT
Customer Health Score – Overall health and satisfaction of assigned accounts
Renewal and expansion metrics – GRR and NRR translating to $ quota achievement
