- What's in it for you?
- Serve as the senior strategic advisor for a portfolio of enterprise clients, owning the relationship from contract signature through long-term value realisation.
Diagnose client business challenges using structured frameworks, and design tailored engagement plans that connect Mindtickle's capabilities to measurable revenue outcomes.
Lead executive-level conversations - QBRs, EBRs, and strategic planning sessions, with C-suite and senior VP stakeholders, presenting insights and influencing decision-making.
Build and execute detailed client success plans with clear milestones, owners, and business impact metrics.
Drive product adoption by understanding client workflows, identifying change management barriers, and designing programmes that embed Mindtickle into core sales processes.
Proactively identify risks to client outcomes and renewals, developing and executing mitigation strategies before issues escalate.
Identify and build the commercial case for expansion opportunities (cross-sell and upsell) grounded in demonstrated business value.
Track and report on engagement health using metrics including ROI, MAU, GRR, NRR, and client health scores, and use data to drive prioritisation decisions.
Serve as a structured voice of the client internally, working cross-functionally with Product, Professional Services, and Support to resolve issues and shape the roadmap.
- Contribute to the development of scalable engagement methodologies, playbooks, and best practices across the Client Partner team.
- We’d love to hear from you, if you:
- Have 1-3+ years of experience in management consulting, client engagement, or strategic advisory, ideally with direct experience delivering post-sale value to enterprise clients.
Are skilled at structuring ambiguous client problems, developing clear recommendations, and driving implementation, not just advising from the sidelines.
Have led complex, multi-stakeholder programmes and can manage competing priorities across a portfolio of large accounts simultaneously.
Are confident presenting to and influencing C-level executives and senior business leaders, with the ability to adapt your communication style to the audience.
Bring strong commercial acumen, you understand how enterprise businesses work, can build a credible ROI narrative, and know how to tie product value to board-level priorities.
Are data-driven: comfortable building analyses, tracking business impact metrics, and using data to tell a compelling story.
Have deep knowledge of SaaS business models, enterprise software ecosystems, and how technology-driven change gets adopted inside large organisations.
Possess excellent written and verbal communication skills, with the ability to synthesise complex information into clear, actionable insights.
- Thrive in ambiguous, fast-moving environments and take ownership of outcomes rather than process.
- Preferred Experience:
- 1-3 years of total experience in a client-facing consulting or post-sale engagement role at a top-tier firm (e.g., MBB, Big 4, Tier-1 strategy boutique) or in an enterprise SaaS environment.
Demonstrated track record of owning client outcomes end-to-end from diagnostic through delivery and commercial renewal.
Experience working with or selling into enterprise revenue teams (Sales, Sales Ops, Revenue Enablement, L&D) is a strong advantage.
Familiarity with revenue enablement, sales effectiveness, or go-to-market transformation programmes.
Experience navigating large, matrixed client organisations and building relationships across multiple business units.
- MBA or equivalent advanced degree from a top-tier institution, preferred.
- Success Metrics:
- Customer ROI metrics (demonstrated business impact).
% Monthly Active Users (MAU).
Customer Health Score.
Gross Revenue Retention (GRR).
Net Revenue Retention (NRR).
