Perform system installations, add-ons, and updates according to project plans, site surveys, and customer requirements.
Verify that systems meet Mindray performance and quality specifications through post-installation testing.
Respond on-site to complex issues beyond the scope of local service representatives, ensuring timely resolution.
Document all service and installation activities in compliance with Mindray administrative and quality policies, including MDR and field corrections.
Coordinate and execute system updates and configuration changes as needed.
Participate in continuous training to develop advanced technical, networking, and project management skills for career advancement to SIS.
What You’ll Bring
Formal technical training (via school, military, or equivalent experience).
Basic understanding of Wi-Fi and IT networking systems.
Familiarity with Microsoft Windows operating systems and Microsoft Office applications.
Strong troubleshooting and technical repair abilities for monitoring systems.
Excellent organization, communication, and problem-solving skills.
Customer-focused attitude with professionalism and teamwork orientation.
Valid driver’s license and clean driving record.
Work Environment
This is a field-based role involving extensive travel (approximately 85%) to hospital environments across regions. Work may include accessing ceilings, under nurses’ stations, and hospital infrastructure areas. Must be able to lift up to 75 lbs. with or without assistance and be available for after-hours emergency support when required.
Location
Home-based remote/field position with frequent travel and overnight stays.
Mindray North America offers a competitive compensation package and comprehensive benefits, including a 401(k) with company match, tuition reimbursement, paid time off, disability coverage, FSA/HSA options, and more—all within a dynamic, supportive, and collaborative work environment.
Mindray North America is an Equal Opportunity Employer M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, or any other legally protected status and will not be harassed or discriminated against.
