Apply advanced product knowledge to educate customers on Mindbody features, services, and best practices
Identify gaps in customer workflows, site setup, and product usage, then recommend solutions aligned with their business objectives
Maintain current technical knowledge of Mindbody products, partners, and services
Track customer engagements, support interactions, account progress, milestones, and performance against established KPIs
Collaborate with internal teams to share knowledge, strengthen best practices, and resolve customer needs
Advocate for customers by communicating product, service, and process improvement opportunities with a solution-focused approach
The Experience You Bring
3+ years of experience in technical account management, customer support, client services, or another customer-facing technical role
Familiarity with Mindbody’s core software products or experience supporting similar software platforms is preferred
Experience learning complex software platforms and using product knowledge to help customers improve workflows and achieve business goals
Ability to manage complex or escalated customer issues with sound judgment, patience, ownership, and professionalism
Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
Experience coordinating projects, balancing competing priorities, and meeting customer and internal deadlines
Ability to collaborate across teams and organizational levels, support change management, and advocate for customer needs
Experience with basic SQL, Application Integration Programming (API), Partner Solutions, cross-regional implementation and support, or Datashare implementation and support is preferred
Pay transparency
It is the Company's intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of the Company's compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $55,700 to $66,800. The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
