Essential Functions
Provide flexible day-to-day support to global enterprise (GEM) Sellers and Global Program Services (GPS) Program Managers to streamline workflows for GEM opportunities, projects, and clients.
Gather information across internal teams, brands, and other sources to support client engagement, bids, and business development activities, ensuring MillerKnoll resources are deployed effectively.
Coordinate and communicate clearly with global and regional team members, dealers, customers, and internal departments to keep accounts and projects running smoothly and to create a seamless, consistent, premium experience between the customer, MillerKnoll, and the dealer, regardless of location.
Maintain client furniture boards (Scout boards) and playbooks, keeping client information accurate and up to date.
Prepare content for bids, pricing worksheets, master service agreements (MSAs), and framework agreements as required, and provide checks and balances on project pricing quotes to ensure they honor all relevant contracts.
Maintain product knowledge of MillerKnoll’s brand portfolio to position our value proposition and ability to deliver full-floorplate solutions.
Drive continuous improvement by identifying opportunities to optimize processes, increase efficiency, and enhance customer experience.
Perform additional responsibilities as requested to achieve business objectives.
Qualifications
Required Qualifications
A bachelor’s degree in relevant discipline, or equivalent work experience
2-4 years of experience in program or project coordination, sales support, account support, or a related role
Strong planning, organizational, time management, and problem-solving skills, with the ability to manage competing deadlines in a fast-paced, changing environment
Excellent verbal, written, and interpersonal skills, including listening, empathy, negotiation, conflict resolution, facilitation, and professional presentation, with the ability to build long-term relationships with customers and associates at all levels
Self-motivated and results-oriented, with high personal performance standards, accountability, a strong service mindset, and a desire to continuously learn, working both independently and as part of a team
A high level of integrity and business ethics, with the confidence to represent MillerKnoll professionally with customers
Must be able to travel up to 10%, including occasional customer visits, team meetings, and industry events
Proficiency with office platforms, communication software, and other tools used in the MillerKnoll office environment
Preferred Qualifications
Experience in project management or planning, or in facility management or design, working with construction trades or architectural firms
Retail sales experience, including working directly with customers to understand their needs and recommend solutions
Financial literacy and business acumen
Design training in specifications and/or Marketing platform skills
Knowledge of MillerKnoll’s brands, products, and services and how they solve customer problems
Knowledge of competing products and the ability to differentiate MillerKnoll’s offerings from the competition
Familiarity with MillerKnoll’s structure and support resources, and how to use them to deliver client projects
Candidates must be able to perform all essential functions of the position, with or without reasonable accommodation.
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.
