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Main Role
The QC Technician, reporting to the Sr. Manager, Quality, works collaboratively with the QC team and fulfillment technicians across five core functions: QC Inspection, Testing, Rework, Return Merchandise Authorization (RMA) Inspection, and Warehouse Management in the Enterprise Resource Planning (ERP) system. The role is responsible for performing work in these areas accurately and in accordance with established work instructions, SOPs, and quality standards.
Responsibilities
QC Inspection: Perform incoming and in-process inspection of parts, components, accessories, and assembled products using established checklists, work instructions, and Acceptance Quality Limit (AQL) sampling / 100% inspection plans; produce accurate, up-to-date inspection reports.
Testing: Execute functional, electrical, RF, mechanical, and visual test procedures, including software/firmware updates, per documented work instructions; troubleshoot failures and escalate anomalies with supporting data.
Rework: Perform rework and repair on non-conforming units per work instructions and Engineering Change Notice (ECN).
RMA Inspection: Receive, log, inspect, and disposition RMA units (repair vs. scrap vs. return), and maintain accurate RMA testing data and records; work with the Quality Project Manager to perform initial investigations of RMA items and report findings to the team.
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Warehouse Management: Perform receiving, accurate picking, put-away, transfer, and adjustment transactions in ERP for all parts and products tested/inspected, maintaining transaction and inventory accuracy.
Documentation: Follow Standard Operating Procedures (SOPs), produce thorough and consistent documentation for all work performed, and contribute to updates of work instructions and acceptance criteria.
Perform all other related duties as assigned.
Qualifications
Associate's degree in electronics or a related field is preferred; high school diploma or equivalent is acceptable with additional certifications (including but not limited to IPC, ESD, quality inspection, trade, and other industry-specific certifications associated with previous job functions).
2+ years of experience in a similar quality control, inspection, or electronics testing role.
Experience in electronic parts and product inspection and testing using software or hardware.
Experience with basic rework/repair of electronic units preferred.
Working knowledge of MS Office required.
Working knowledge of Enterprise Resource Planning (ERP) programs preferred.
Must be trainable and willing to learn technical aspects of the job and the product.
Ability to work independently.
Must have basic organizational skills.
Experience using QC tools and systems preferred.
Physical Requirements
0-24%
25-49%
50-74%
75-100%
Seeing/Hearing: Able to read reports and hear well enough to communicate with co-worker X
Standing/Walking/Mobility: Able to stand to open files and operate office machines; mobility between departments and to attend meetings of employees and managers X
Climbing/Stooping/Kneeling/Lifting/Pulling/Pushing X
Fingering/Grasping/Feeling: Able to write, type and use phone system X
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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