Develop and document best practices for managing the Microsoft 365 application.
Provide advice and training to peers on various Microsoft 365 applications
Assist in the management and maintenance of the global Microsoft 365 environment.
Success Factors
Works in shifts covering 24x7 global IT operations.
The technologies used are as follows
Exchange Online, SharePoint Online, OneDrive, OneNote, Outlook Web, Outlook Client, Teams, Teams Telephony, Viva Engage, Planner, Microsoft 365 licensing, Microsoft Entra ID, Power BI, Power Automate, Power Apps.
Being able to identify problems from recurring Microsoft 365 incidents and provide resolution in a timely manner.
Collaborate with internal support groups and Microsoft support team to align on escalations and resolve complex system bugs that were reported by customers.
Communicates with appropriate people using most effective medium whenever there is an issue or a possible outage of service. This includes notification when issue or outage has been resolved.
User administration knowledge on Power Platform, Dynamics and Azure Dev Ops.
Academic qualifications
B.E./BTech Computer Science/IT preferred.
Relevant Microsoft certifications such as
MS 900 - Microsoft 365 Certified: Fundamentals
MS 700 - Microsoft 365 Certified: Teams Administrator Associate
ITIL certification preferable.
Experience
Total experience 3-5 yrs.
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We offer a safe and respectful workplace, where everyone can be who they ‘REALLY’ are, feel free to bring their whole selves to work and use their unique talents, knowledge, expertise, experiences, & backgrounds to create meaningful outcomes.
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We are simple, humble and approachable, and we believe in leadership at all levels to bring our purpose to life. Everyone at Halma India makes an impact, and so do you when you join us!
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