Coordinate partner enquiries, technical requests and feedback, ensuring they reach the right internal teams and are followed through to resolution.
Provide clear, accurate and customer-ready updates on product roadmaps, new product releases, product changes, availability, approvals and certifications.
Coordinate the weekly System Product Review, tracking actions, decisions, ownership and progress to help remove delays and improve responsiveness.
Work collaboratively with Product Management, Systems, Engineering and Compliance to assess technical requirements, product compatibility, feasibility and launch readiness.
Maintain accurate CRM records of partner enquiries, actions, decisions and outcomes, providing visibility of progress, recurring issues and potential risks.
Identify potential risks to customer launch plans and product readiness, escalating issues early and ensuring partners receive realistic expectations and timely updates.
Champion continuous improvement, effective cross-functional working and a consistent, joined-up approach to customer communication.
What you will need to succeed
Strong communication and relationship-building skills, with the ability to work effectively with internal and external stakeholders.
A customer-focused approach, with the confidence to understand requirements, advocate for customer needs and manage expectations.
Strong organisational skills, with the ability to coordinate multiple requests, track actions and ensure timely follow-through.
Problem-solving and analytical skills, with the ability to understand technical requirements and bring the right people together to find solutions.
The ability to communicate technical information clearly and accurately to different audiences.
A collaborative mindset, with a proactive approach to continuous improvement, accountability and working across teams.
If you are motivated by challenge, enjoy working collaboratively and want to make a real difference to our customers and our business, we want to hear from you. Join Team Apollo, where everyone has the opportunity to make a difference.
We are happy to talk flexible working
Just so you know, we review CV’s as we receive them, and interview as soon as we have applications that look like a good match. So, please apply as soon as possible to avoid missing out on this role.
If you require any accommodations or adjustments for the interview, please do not hesitate to reach out to the hiring manager when asked to schedule an interview. We strive to create an inclusive and welcoming environment for all candidates and celebrate individuals being their authentic selves within a working environment.
We do not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Apollo and the recruitment agency or party requesting payment of a fee.
Kindly note that we are moving to a new recruitment system. As a result, due to GDPR restrictions on data sharing, candidates may be asked to reapply for the position via Workday Recruiter.
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