Job Title: Customer Support Specialist
Position Summary
The Customer Support Specialist serves as a liaison between customers and internal teams, ensuring a seamless experience from quotation through delivery. This role requires overseeing accounts, delivering accurate and timely quotations, and resolving inquiries and issues with efficiency and professionalism.
Key Responsibilities
Serve as the primary point of contact for assigned customer accounts.
Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.
Required Qualifications
Minimum of 2 years’ experience in customer support, preferably within manufacturing, electronics, technology, or other quality-driven industries.
Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Demonstrated problem-solving abilities and a proactive, collaborative approach.
Ability to build customer and internal relationships.
Strong attention to detail.
Knowledge of Microsoft Office Applications.
