Schedule processing per customer requirements, while following Integra Technologies processes and procedures.
Create and maintain qualification schedules based on dates in OMS.
Analyze and review performance information in order to identify training needs, ensuring that improvements are continually made and performance is measured consistently.
Effectively address escalated situations with customers, provide tools to the team in order to avoid and/or address escalated situations, and ensure appropriate back up to team members as needed.
Create a positive work environment for the team through motivating and continually developing the team to deliver the best for our customers. Coach and mentor in support of ongoing development and employee satisfaction. Lead by example and ensure that knowledge is up to date and shared with the team members.
Routinely anticipate and resolve complex, non-routine problems in accordance with company policies while ensuring stellar customer satisfaction. Evaluate, develop and implement a plan for the maximum utilization of resources to ensure profitability and quality while operating within budget requirements.
Hire and supervise direct reports, providing guidance on day-to-day tasks, training, time management, employee evaluations and performance management. Ensure that direct reports adhere to policies, procedures roles and regulations.
Flexibility to perform other duties as assigned.
JOB REQUIREMENTS INCLUDE
Education: Bachelor’s Degree in Business or related field preferred; however, a combination of education and experience wherein the skills and abilities to perform the responsibilities and functions have been adequately demonstrated is acceptable.
Experience: At least three years of experience in customer service role as well as previous supervisory/management experience. At least two years in the semiconductor industry preferred.
Knowledge/Skills
Provide ongoing leadership and mentorship with the ability to motivate and inspire others.
Effectively communicate with internal and external customers, both verbally and in writing, while maintaining and fostering collaborative, productive and trusting relationships throughout the organization.
Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation.
Self-motivated with excellent customer service, teambuilding, and interpersonal skills with the ability to defuse any situation.
Effectively and efficiently utilize Microsoft Office applications and other computer products and programs.
Ability to remain flexible, dependent on the needs of the Team, in order to meet deadlines as well as customer expectations.
Must be highly organized and motivated, goal and people oriented, and be able to operate independently and make decisions with minimal supervision.
Must demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times as well as the ability to foster a collaborative working environment.
SUPERVISORY RESPONSIBILITIES
Total Number of Employees Directly Supervising: _8_
Number of Subordinate Supervisors Reporting to Position: _0_
This job description is intended to describe the general nature and level of work being performed. This is not intended to be an all-inclusive list of responsibilities, duties, skills required of employees so classified.
In addition, this is not an employment contract and should not be construed or interpreted as creating an implied or expressed guarantee of continued employment. The employment relationship at Integra Technologies Inc is by mutual consent (Employment at Will).
I have read the job description, as well as the physical requirements below, and understand the expectations. By signing below, I acknowledge that I am able to perform the essential functions and meet the minimum requirements.
EMPLOYEE___________________________________________ Date ____________
PHYSICAL REQUIREMENTS INCLUDE
In an average workday, employee must (check one frequency for each task):
Task
None
Occasional
Frequent
Constant
Stand
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Walk
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Sit
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Bend/stoop
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Climb
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Reach above shoulders
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Squat/crouch/kneel
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Push/pull
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Lift
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Usual amount
☒ <10 lbs
☐ 11-25 lbs
☐ 26-50 lbs
☐ 51+ lbs
Carry
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Usual amount
☒ <10 lbs
☐ 11-25 lbs
☐ 26-50 lbs
☐51+ lbs
Employee must use hands for repetitive action such as (please check all):
Task
Right
Hand
Left
Hand
Simple grasping
☒ Yes
☐ No
☒ Yes
☐ No
Firm grasping
☐ Yes
☒ No
☐ Yes
☒ No
Fine manipulation
☒ Yes
☐ No
☒ Yes
☐ No
WORKING CONDITIONS INCLUDE
In an average workday, employee is exposed to (check one frequency for each task):
Task
None
Occasional
Frequent
Constant
General shop conditions
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General office environment
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Humid, extreme hot/cold temps (non-weather)
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Outdoor weather conditions
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Fumes or airborne particles
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Fluorescent lights
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Moving, mechanical parts
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Toxic chemicals
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Loud noise intensity levels
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Risk of electrical shock
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Travel for job
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