Job Title: Customer Account Manager
Position Summary
The Customer Account Manager serves as a strategic liaison between customers and internal teams, ensuring a seamless experience from quotation through delivery. This role requires managing complex accounts, delivering accurate and timely quotations, and resolving inquiries and issues with efficiency and professionalism. Success in this role demands strong technical acumen, attention to detail, and the ability to thrive in a fast-paced, cross-functional environment.
Key Responsibilities
Serve as the primary point of contact for assigned customer accounts, fostering long-term relationships and driving customer satisfaction.
Oversee the complete order lifecycle—from quote generation and order entry to fulfillment and delivery.
Prepare precise and timely quotations based on customer specifications, technical drawings, and internal capabilities.
Respond promptly to customer inquiries regarding order status, lead times, pricing, product availability, and delivery schedules.
Collaborate with Engineering, Quality Assurance, and Production teams to resolve technical and quality-related issues.
Partner with the outside sales team to support strategic accounts, align priorities, and share updates on customer activity.
Manage high-value or complex accounts, acting as an escalation point for issue resolution and ensuring timely follow-through.
Monitor and report on quote activity, customer feedback, and account trends to inform sales and operational planning.
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Maintain accurate and up-to-date records in ERP and CRM systems to support effective account management and data integrity.
Required Qualifications
Minimum of 3 years’ experience in account management within manufacturing, electronics, technology, or other quality-driven industries.
Solid understanding of technical terminology related to electronic components, materials, and preparation services.
Exceptional verbal and written communication skills with a customer-focused, professional demeanor.
Strong organizational skills and ability to manage multiple priorities simultaneously.
Demonstrated problem-solving abilities and a proactive, collaborative approach.
Proven ability to build relationships and influence cross-functional teams without direct authority.
Preferred Qualifications
Experience supporting customers in aerospace, defense, or other high-reliability sectors.
Ability to read and interpret technical drawings, datasheets, and customer specifications.
Familiarity with export compliance regulations, including ITAR and EAR.
