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Responsibilities
Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
Qualifications
Required Qualifications
Candidate must have extensive working experience and advanced knowledge in configuring, administering, and troubleshooting Microsoft Windows products, including Windows Server 2016-2025, Windows 11.
Industry experience diagnosing and troubleshooting Windows performance and reliability issues, including system responsiveness, resource bottlenecks, hangs, crashes, startup, and shutdown.
Experience using troubleshooting tools and reviewing logs.
Knowledge of datacenter technologies, including operating-system administration, virtualization, storage, backup, failover clustering, and update services.
Experience with Any of the Following Performance Technologies
Windows Performance Recorder (WPR) and Windows Performance Analyzer (WPA)
Event Tracing for Windows (ETW), Performance Monitor, and related Windows diagnostic tools
CPU, thread, memory, disk, storage, I/O, and network performance analysis
Windows system, application, feature, and service performance and reliability troubleshooting
Startup, boot, logon, and shutdown performance and reliability analysis
System and application hang, crash, bugcheck, and memory-dump analysis
Windows debugging using WinDbg, Process Monitor, or similar tools
Complex root-cause analysis across Windows clients, Windows Server, applications, services, drivers, and infrastructure
Language Qualification
English: confident reading, writing, and speaking skills
Fluency in another language, such as German, French, or Italian, with confident reading, writing, and speaking skills, would be a plus
Technical Support Engineering IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
Technical Support Engineering IC4 - The typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/portugal-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
