Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools, driving Microsoft product improvements.
Qualifications
Required Qualifications
Advanced troubleshooting and in depth, hands on customer delivery experience with Microsoft operating systems and in some or all of the below areas
Troubleshooting no boot issues
Troubleshooting performance issues using Performance Monitor and other tools
Troubleshooting hangs, crashes and unexpected restarts in Windows
Windows Shell configuration and management
Event Logs and Auditing
Experience in one or more of these areas strongly preferred
Memory leak and resource depletion
OS Internal concepts, performance, event logs and registry
Knowledge of Basic debugging skills and Windows Internals is a plus
Slow boot and logon
Good working knowledge in 2 or more of the below technologies
Procmon, ETL traces review
Debugging (crashes)
Linux and WSL knowledge
Performance, Resource Monitor
Networking (TCP, IP)
Windows Shell configuration and management
Language Qualification
English language: fluent in reading, writing and speaking.
French, German, Italian or Spanish is a plus
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Technical Support Engineering IC4 - The typical base pay range for this role across Portugal is € 43,300.00 - € 74,300.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/portugal-corporate-pay.html
Technical Support Engineering IC4 - The typical base pay range for this role across Romania is lei 199,400.00 - lei 347,800.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/romania-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
