Responsibilities
- Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
- OR 3+ years of technical support, technical consulting experience, or information technology experience
- OR equivalent experience
Preferred Qualification
More than 3 years of work experience supporting any of the following Windows areas:
Devices & Deployment (DND) – Windows deployment, installation, servicing, patching, and upgrade scenarios.
Directory Services (DS) – Active Directory, authentication, authorization, Group Policy, PKI, and identity infrastructure.
Networking (NET) – DNS, DHCP, TCP/IP, VPN, Wi-Fi, SMB, firewalls, and enterprise network connectivity.
Performance (PERF) – Windows Server and Client performance, application performance, and system optimization.
Storage & High Availability (SHA) – Storage, clustering, virtualization, backup/recovery, Azure Local, and business continuity solutions.
User Experience (UEX) – Azure Virtual Desktop (AVD), Remote Desktop Services (RDS), Windows 365, printing, app delivery, and end-user productivity experiences.
- Language Qualification
- Mandarin Language: fluent in reading, writing and speaking.
- English Language: confident in reading, writing and speaking.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
