Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer’s most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Coordinate and plan a comprehensive set of deliveries to proactively address customer priorities and ensure goals are met.
- Drive and participate in proactive delivery management, spot resiliency and security issues, analyze problems, and provide solutions to meet customer needs.
- Deliver proactive and reactive support including onsite presence as needed.
- Provide strategic guidance to help customers modernize their platforms and prepare for AI-enabled business transformation.
- Evaluate customer environments and deliver data-driven recommendations that align technology investments with business objectives, operational excellence, and transformation goals.
- Work with support teams, account teams, product engineering teams and other stakeholders to ensure streamlined customer experience.
- Apply lessons learned for continuous process and delivery improvement.
- Share and gain knowledge through communities.
- Contribute to on-call rotations to ensure a high quality of service for critical incidents created by Support for Mission Critical customers.
Qualifications
Required Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Additional Preferred Qualifications
4+ years of technical experience with Microsoft Teams, Exchange Online, and the Microsoft 365 collaboration platform or related cloud communications and productivity technologies. Familiarity with Microsoft 365 Copilot, Copilot Agents, and AI-powered workplace solutions. Certification in Microsoft and Cloud Technologies. Knowledge of Exchange Online, messaging, identity, security, and compliance architectures, with an understanding of how these capabilities support secure, resilient digital collaboration and AI-powered productivity experiences. Hands-on experience supporting Microsoft Teams collaboration, meetings, voice, and connectivity solutions, with proficiency in integrating Teams across the Microsoft 365 ecosystem to enable secure, resilient, and AI-powered workplace transformation. Proficiency in supporting Microsoft Teams Rooms is a plus. Experience with Microsoft 365 Copilot, Copilot Agents, and AI-powered workplace solutions, including adoption, operational best practices, governance, security, and compliance across the Microsoft 365 ecosystem. Familiarity with Microsoft 365 security, identity, compliance, and data governance capabilities, including Microsoft Entra, Microsoft Purview, and Agent 365 is a plus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
- https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
