#MSFTSecurity #CxEJobs
Responsibilities
Strategic Technical Leadership: Serve as the primary technical point of contact for assigned strategic customers, developing a deep understanding of their security architecture, business goals, and operational environment; representing the engagement up through CISO levels.
Technical Escalations: Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24/7 globally distributed engineering team and participate in the On-Call roster.
Accelerated Incident Resolution: With minimal guidance, lead the response to critical incidents, acting as Incident Commander when necessary. Drive mitigation efforts, coordinate engineering engagement, and ensure timely root cause analysis and communication.
Escalation Management: Own and manage technical escalations, ensuring swift resolution and transparent communication with both customers and internal stakeholders in a 24x7x365 environment.
Customer Advocacy: Represent the voice of the customer within Microsoft Security Engineering. Influence product direction and support strategies based on customer feedback and real-world deployment insights.
Collaboration: Collaborate closely with customers, account teams, product managers, core engineering, and support engineers to understand customer architecture, troubleshoot complex product issues, and align with stakeholders to drive resolution of critical escalations.
Continuous Improvement: Identify systemic issues and contribute to long-term improvements in product quality, supportability, and customer experience.
Qualifications
Qualifications - Required
Bachelor’s degree in computer science, Engineering, Information Technology, or related technical field OR equivalent experience.
Customer-facing, deep technical security-oriented role with demonstrated experience with crisis management, Incident Response, or escalation handling.
Experience with Microsoft Security products (e.g., Microsoft Defender, Entra, Intune, Sentinel, Purview) and enterprise security operations.
Experience communicating in English language, demonstrating fluency in written and spoken communication · Participation in a 24x7x365 on-call rotation.
Qualifications - Other Requirements
Familiarity with regulatory compliance frameworks, enterprise risk management, incident response and threat hunting
Certifications in Microsoft and/or competing Cloud Technologies in Security such as SC-200, SC-300, SC-400, SC-900, SC-100, AZ-500
Industry Certifications: CISSP, CISM, CEH, CompTIA Security+, GIAC (GSEC, GCIA), CrowdStrike CCFA/CCFR
Strong communication skills with the ability to translate complex technical issues into clear business impacts.
- Other Requirements
- Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:
- This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.
#MSFTSecurity #CxEJob
Customer Experience Engineering IC4 - The typical base pay range for this role across Czechia is Kč 1,338,000.00 - Kč 2,448,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/czech-republic-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
