Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Define and lead the regional technical training strategy, aligning workforce capability priorities with business objectives, operational plans, and global learning standards.
Lead and develop Training Managers and Technical Trainers across the region, building leadership capability, succession strength, and a high-performing, inclusive organization through Model, Coach, Care.
Partner with regional and site leadership to identify capability gaps, operational risks, and readiness needs across datacenter IT, critical environment, safety, security, and operations.
Establish governance, operating rhythms, and measurable outcomes for regional training programs, using data and stakeholder feedback to evaluate impact, communicate results, and prioritize resources.
Influence across operations, engineering, readiness, and learning organizations to align technical standards, qualification requirements, priorities, and scalable training solutions.
Sponsor the development and continuous improvement of technical learning and readiness programs that strengthen safe execution, operational consistency, incident response, maintenance, change management, and continuous learning.
Anticipate future workforce capability needs, balance global standards with regional requirements, and represent regional training priorities with senior stakeholders through clear recommendations, risks, trade-offs, and dependencies.
Embody our culture and values.
Qualifications
Required Qualifications
Bachelor’s Degree and 6+ years of experience in learning and development, training, education, organizational capability, information technology, cloud systems, datacenter operations, critical environments or facilities, or a related field
OR equivalent experience.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
Experience in learning, readiness, or operations within datacenter, critical infrastructure, cloud, telecommunications, manufacturing, utilities, or other high-availability environments.
5+ years of people-management experience, including leading managers or geographically distributed technical teams.
Experience developing and executing learning or workforce capability strategies across multiple sites, business units, or regions.
Experience using operational risk, workforce insights, and learning data to prioritize capability needs, measure outcomes, and guide investment decisions.
Working knowledge of datacenter infrastructure, including server and network hardware, power, cooling, mechanical, life-safety, and monitoring systems.
Experience with datacenter operating disciplines, including incident response, maintenance, change management, SOP/MOP execution, energy isolation, and continuous improvement.
Strong executive communication and change leadership skills, with demonstrated ability to influence across organizations, develop leaders, and scale effective practices.
Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $142,800 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
- https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
