Responsibilities
Support outsourcing service delivery and governance. Maintain the CBI outsourcing register and supporting records, ensuring they are complete, accurate and audit-ready. Coordinate day-to-day oversight of intra-group and third-party vendors, including service reviews, issue logs and follow-up actions.
Deliver defined outsourcing projects and workstreams. Own the project plan, RACI, timelines, milestones and status reporting for assigned outsourcing projects, escalating risks and dependencies to the Senior Outsourcing Manager and stakeholders in good time.
Monitor performance and report. Collect and analyse SLA and KPI data from vendors and internal teams, maintain scorecards and dashboards, and draft reports and papers for committees and senior management that highlight performance trends, risks and remediation progress. Close partnership with Microsoft's Service Delivery Management team to ensure that services are delivered compliantly and in line with agreed standards.
Support onboarding, due diligence and exit planning. Coordinate pre-outsourcing assessments, risk assessments, materiality/criticality assessments, due diligence and exit-plan documentation for new and existing arrangements.
Support contracting. Help prepare contract requirements and track contract content and amendments with CELA and key stakeholders, checking that outsourcing agreements reflect regulatory obligations and internal standards.
Contribute across operations, risk and governance. As a versatile member of a small team, support wider Payments Institution activity as priorities require — including policy and procedure updates, risk and control self-assessments, incident and issue tracking, operational resilience and business continuity activities, and governance committee preparation (agendas, papers, minutes and action tracking).
Drive process improvement. Identify opportunities to simplify and automate manual processes, gather requirements, document current and future-state processes, and support the rollout of improvements and tools.
Support change and communication. Prepare clear communications, training materials and guidance for stakeholders and vendor teams, and support the rhythm of business during program execution.
Support audits and regulatory reviews. Gather and organise evidence of control and oversight of outsourcing arrangements for internal audit, external audit and regulatory requests, and track resulting actions through to closure.
Qualifications
Required qualifications
A Bachelor’s degree in Business, Operations, Finance, Engineering, or a related field, and 2+ years of relevant experience in program or project management, outsourcing, vendor management, operations, risk or procurement; OR equivalent professional experience in lieu of the qualification.
Experience coordinating projects or workstreams end to end, including planning, tracking actions, and reporting progress and risks to stakeholders.
Strong organisational skills and attention to detail, with the ability to manage multiple priorities and switch between varied tasks.
Clear written and verbal communication skills, with confidence engaging stakeholders at different levels, both internally and with external vendors.
Preferred qualifications
Any of the following are considered an advantage
Bachelor’s degree with 4+ years, or Master’s degree with 3+ years, of relevant experience in program management, outsourcing, vendor management, operations or risk.
Experience in financial services, payments, technology or another regulated environment.
Exposure to CBI or EBA outsourcing guidelines, DORA, PSD2, or other regulatory frameworks.
Experience with data analysis and reporting tools such as Excel and Power BI.
A recognised project management, risk or procurement qualification (e.g. PMP, PRINCE2, CIPS) or progress towards one.
Working proficiency in a second European language is desirable but not required; all working communications can be conducted in English.
Business Management IC4 - The typical base pay range for this role across Ireland is € 80,000.00 - € 136,400.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here
https://careers.microsoft.com/v2/global/en/corporate-pay/ireland-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
