Alongside this breadth, you’ll bring Level 400 technical depth in either Security or Copilot, enabling you to provide expert guidance in your specialist area while connecting it to the broader Microsoft technology ecosystem.
You’ll work directly with customers, including senior technical stakeholders, and partner closely with FastTrack Architects, Customer Success, Engineering, Product Groups and Microsoft partners. It’s a role for someone who enjoys solving complex problems, learning continuously and turning technology into meaningful customer outcomes.
Responsibilities
Guide customers through the onboarding, deployment, adoption and optimisation of Microsoft cloud, security and AI solutions.
Provide consultative technical guidance across multiple Microsoft technologies, helping customers navigate workload dependencies and design cohesive deployment approaches.
Apply deep technical expertise in Security or Copilot, while confidently working across Microsoft 365, Endpoint Management, Windows 365, Agents, Identity and Data Protection.
Identify and remove technical deployment blockers, mitigate risks and accelerate customer time-to-value and consumption outcomes.
Help customers establish the identity, security, compliance, endpoint and data foundations required to adopt AI and Copilot securely.
Partner with FastTrack Architects, Engineering, Product Groups, Customer Success and partners to solve complex technical challenges and deliver customer outcomes.
Work directly with senior customer and partner stakeholders, providing technical guidance, portfolio reviews and deployment recommendations.
Champion the customer by bringing insights and feedback back to engineering and product teams to influence product and service improvements.
Strengthen delivery at scale by sharing best practices, developing reusable guidance and tools and contributing to technical communities and enablement.
Qualifications
Minimum Experience
4+ years’ experience in technical consulting, IT administration, technical support, project management, customer success along with a degree in Information Technology along with a Tertiary education in Computer Science, Engineering, Business Administration or a related field; OR equivalent professional experience.
Experience deploying, adopting or supporting Microsoft cloud technologies in complex customer environments.
Technical breadth across several relevant areas, such as Microsoft 365, Security, Endpoint Management, Windows 365, Copilot, Agents, Identity and Data Protection.
Deep technical expertise, at approximately Level 400, in either Security or Copilot technologies.
Experience diagnosing technical challenges, managing deployment dependencies and helping customers remove blockers to adoption.
Experience in a customer-facing role, with the ability to translate complex technical concepts into practical recommendations and business value.
Ability to collaborate and influence across technical, business and virtual teams.
Preferred Experience
Experience working with relevant cloud, infrastructure or Microsoft platform technologies.
IT-related customer-facing experience.
Relationship management or customer success experience.
Experience leading or contributing to complex, multi-workload cloud deployments.
Experience with AI and Copilot adoption, enterprise security, identity, compliance, endpoint management or data protection.
Experience creating technical guidance, reusable delivery practices or enablement that can scale across customers and teams.
Project management experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
