With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Champion a strong culture of safety, security, compliance and environmental responsibility across data center operations.
Lead, coach and develop multidisciplinary teams across Mechanical, Electrical, Controls and IT operations, ensuring reliable and efficient day-to-day operations.
Drive Critical Environment availability, operational performance and service delivery, reducing incidents and ensuring customer capacity is delivered on time and to required standards.
Lead major incident response and service recovery, including root-cause reviews, improvement actions and sharing operational best practices.
Oversee capacity planning, infrastructure delivery and complex data center programmes, partnering with engineering, regional and global teams to support growth across the UAE.
Own financial, energy and partner performance, including budgets, operational and capital expenditure, efficiency initiatives, vendor relationships and key external stakeholders.
Qualifications
Required Qualifications
Bachelor Degree or equivalent and 10+ years of experience in mission-critical service management, such as IT services, manufacturing, warehousing, retail, military operations, or physical operations within an IT and/or critical environment infrastructure.
5+ years of experience leading, directly managing and influencing a diverse organisation of full-time employees across multiple disciplines and platforms.
Demonstrated experience leading operational delivery in a complex, high-availability or mission-critical environment.
Demonstrated ability to lead incident response, communicate with senior stakeholders and drive corrective and preventive actions.
Background Check Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
Bachelor's degree in Science, Mathematics, Telecommunications, Electrical or Mechanical Engineering, or a related field; or a relevant technical college certification in mechanical or electrical engineering/services.
7+ years of enterprise-level experience managing large-scale and complex projects or programmes.7+ years of experience with Critical Environment infrastructure, such as UPS systems, generators and air-handling units.
7+ years of experience with physical IT infrastructure, such as servers, storage, networking, capacity, racks/enclosures and structured cabling.Experience managing budgets of USD 5 million or more, including forecasting and operational and capital expenditure controls.
7+ years of experience leading a diverse technical workforce, or 10+ years of experience managing global and virtual teams.
Experience working on large-scale Critical Environment projects and operating IT infrastructure.
Relevant certifications such as ITIL Foundation, PMP, CDCP, CompTIA, Microsoft, CCNA, inventory control, Microsoft Operations Framework, or leadership development certifications.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
