Responsibilities
Manage capacity planning and supportability activities for Microsoft's first-party (1P) services across prioritized Azure regions to help deliver a reliable and seamless customer experience.
Monitor customer experience metrics, scorecards, and operational data to identify trends, surface risks, and recommend opportunities for improvement.
Collaborate with infrastructure, planning, forecasting, engineering, and product teams to align capacity enablement activities with customer and business needs.
Partner with stakeholders to improve systems, tools, and operational processes that support efficient capacity planning, demand management, and data-informed decision making.
Coordinate with cross-functional teams to identify, troubleshoot, and resolve capacity-related blockers impacting customer onboarding, growth, and service delivery.
Support customer-facing and field organizations by providing insights, guidance, and recommendations that help optimize resource planning and accelerate customer success.
Contribute to an inclusive team culture by promoting collaboration, respect, accountability, and an environment where everyone can do their best work.
Qualifications
Required Qualifications
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
Other Requirements
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications
Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 3+ years experience in engineering, product/technical program management, data analysis, or product development
OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 5+ years experience in engineering, product/technical program management, data analysis, or product development
OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects to deliver business or customer outcomes.
Demonstrated experience identifying customer or operational challenges and translating insights into prioritized process, system, or workflow improvements.
Experience using data, analytics, and customer signals to identify trends, drive decision making, and improve operational effectiveness.
Experience building partnerships and collaborating effectively across engineering, product, operations, and customer-facing teams.
Proficiency using analytics and reporting tools such as Microsoft Power BI, Structured Query Language (SQL), or similar technologies.
#azurecorejobs
Customer Experience Program Mgmt IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
- https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
