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Responsibilities
Customer solution engineering engagements to improve the install-base health of strategic Windows commercial customers with hands-on technical engagement.
Discover: Embed with strategic enterprise customers to rapidly understand their complex environments, operational constraints, and diagnose Windows deployment, management, update, application, performance, reliability, and security issues, and develop customer-specific strategies. You will contribute to establishing a clear technical problem statement, baseline, success measures, and remediation plan for each engagement.
Build and implement technical resolution: devise, design and implement scoped solutions with customers. Develop technical prototypes, automation, tools, scripts, utilities, configuration changes, and implementation approaches in partnership with the team. Apply solid engineering fundamentals including security, privacy, maintainability and supportability. Validate solution in customer environments to demonstrate measurable improvements.
Provide technical evidence: when an issue requires product fixes, supportability changes or telemetry enhancements, provide actionable technical evidence including detailed reproduction information, logs, etc., and business impact.
Maintain accountability for assigned technical deliverables.
Scale successful approaches for broad impact.
Contribute customer solutions and lessons learned to reusable scripts, diagnostic tools, playbooks, technical patterns, and implementation guidance
Share knowledge with others in the team so each engagement increases the capability of the broader ecosystem.
Deliver measurable customer and business outcomes.
Demonstrate improvement in customers install base health through customer evidence, telemetry, validation results, or agreed success measures.
Contribute technical evidence and validated improvements that support customer confidence in Windows.
Communicate technical findings, progress, risks, and recommendations clearly to customer engineers, Microsoft field teams. Provide technical evidence and analysis that can inform internal and customer leadership discussions.
Build trusted relationships with customer technical leaders and Microsoft field teams.
Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python.
OR equivalent experience.
Additional or preferred qualifications
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
Experience in customer-facing software engineering, field engineering, technical consulting such as Microsoft Consulting Services, escalation engineering, or support, where you work directly with enterprise customers to diagnose problems, and implement or validate solutions.
Technical knowledge of one or more areas within enterprise Windows environments: device provisioning and deployment, Intune, Autopilot, device management, OS and update management, application management, performance, reliability, and security.
Experience troubleshooting technical issues in a structured problem-solving method using data, logs, diagnostic tools, and leveraging PowerShell, Microsoft Graph, Windows Performance Analyzer, Windows diagnostic tooling, or comparable technologies.
Experience with engineering and automation technologies, building or modifying scripts, automation, diagnostic tools, prototypes, reference implementations, or production-quality technical solutions, leveraging Azure DevOps, GitHub or similar technologies.
#W+DJOBS
Software Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.
- Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
- https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
