Success in this role requires technical depth, executive-level communication, and the ability to operate across ambiguity - turning complex customer challenges into scalable solutions that improve the Microsoft Cloud for all.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
This position is located in Australia and relocation does not apply/is not provided for the role.
#EngOps #CRE
Responsibilities
Customer Impact & Workload Health
Serve as a trusted advisor for strategic customers, ensuring their most critical workloads are resilient, well architected, and aligned with Azure best practices.
Drive measurable improvements in customer health through proactive risk identification, data driven assessments, and targeted resiliency improvements.
Analyze customer architectures and operational patterns to identify gaps and recommend actions that improve reliability and operational maturity.
Crisis Management & Resiliency Lifecycle
Own customer engagement across the lifecycle - prevention, detection, incident response, and recovery – to improve resiliency and reduce recurrence of issues.
Executive-level coordination and communication during and after critical customer events, driving clarity, alignment, and trust restoration.
Convert incidents and escalations into durable improvements across customers and the platform.
Targeted Platform & Systemic Improvements
Drive durable, repeatable improvements that address systemic issues across customers, services, and scenarios.
Translate customer pain points, incidents, and operational gaps into platform-level enhancements. Influence product design, roadmap priorities, and inform engineering investments.
Cross-Organizational Influence
Drive alignment across engineering, product, business, and support teams to deliver end to end solutions that address customer and platform needs.
Influence decision making across teams, shaping priorities, tradeoffs, and execution, while acting as a trusted advisor on feature improvements and platform enhancements.
Strategy & Execution
Drive a portfolio of initiatives with multi-quarter impact, delivering measurable outcomes for customers and the platform.
Translate business priorities and customer signals into clear strategies and execution plans, navigating ambiguity and unblocking complex challenges to drive progress.
Qualifications
Required/minimum qualifications
Bachelor’s degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or related field AND 4+ years of experience in the technology industry, cloud, product/technical program management, and/or customer experience engineering OR equivalent experience.
Additional or preferred qualifications
Master's degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or a related field AND 6+ years of experience in the technology industry, cloud, product or technical program management, and/or customer experience engineering
OR Bachelor’s degree in Computer Science, Engineering, Data Science/Analytics, Math, Business, or related field AND 8+ years of experience in the technology industry, cloud, product/technical program management, and/or customer experience engineering OR equivalent experience.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
