Responsibilities
Build trusted relationships with key customer IT decision makers to drive long-term cloud adoption and serve as the Voice of the Customer—sharing insights and removing blockers through collaboration with Microsoft engineering teams.
Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.
Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
Drive migration and modernization initiatives, including committed proof of concept and production milestones, across infrastructure, data, SAP, and AI workloads.
Ensure customer environments are optimized for health, resiliency, security, and performance—enabling production-scale AI use cases.
Deliver repeatable IP and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
Identify and resolve technical blockers to accelerate go-live and ensure delivery excellence across key Factory engagements.
Generate incremental pipeline from each engagement by driving next best actions and aligning with Unified Enterprise Support (ES) priorities.
Maintain technical intensity through continuous skilling and certifications in priority workloads such as Azure SQL, PostgreSQL, AKS, App Service, AVS, SAP (Native + RISE), Windows, Linux and Defender for Cloud.
Engage in technical communities, share best practices, and contribute to knowledge reuse to accelerate customer transformation and success.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
OR equivalent experience
8+ years experience working in a customer-facing role (e.g., internal and/or external).
8+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
