Responsibilities and Tasks
Work with customers to gather requirements, propose, engineer, and provision solutions.
Install, configure, support, and maintain monitoring solutions
Manage system monitoring setup and standardization of features and usage.
Maintain systems by keeping them tuned and compliant with company standards for optimum performance and capacity utilization.
Maintain standards of operations, such as backups, naming standards, and configurations.
Coordinate planned downtime and software installs of your assigned services.
Communicate system status and coordinate maintenance activities.
Support day-to-day operations and provide customer support.
Provide 24x7 on-call technical support and expertise for customer issues and service provider escalation.
Monitor the environment for potential system issues and resolve appropriately.
Adhere to the change management process for any planned maintenance, or when potential issues are identified.
Provide training for new team members.
Adhere to Micron’s established processes and policies.
Continually work to improve operations.
Adhere to established service and operational level agreements.
Propose and implement system enhancements that will improve the performance and reliability of the system.
Identify service improvement opportunities.
Communicate and collaborate with peer groups (enterprise architects, security team, network team, etc.).
Must-Have Skills
Experience with monitoring and observability tools (Splunk, OpsRamp, AppDynamics, NetBrain, NetScout & Cisco Catalyst center)
Experience with Infrastructure and Application monitoring, Windows, Linux and Cloud
Knowledge of distributed systems, microservices, and cloud platforms (AWS, Azure, GCP).
Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting
Experience in Building dashboards for real-time visibility of system health and performance.
Familiarity with ITIL or incident management workflows
Excellent troubleshooting and problem solving skills
Exposure in define SLIs, SLOs, and error budgets aligned with SRE principles with Engineering teams to support reliability engineering
Good-to-Have Skills
Exposure to cloud environments (AWS, Azure)
Interest in automation tools and infrastructure-as-code
Basic scripting knowledge with TypeScript, React, Ansible, and Python scripting
Exposure to AI/ML AI- Enabled, Agentic AI based anomaly detection and AIOps platforms.
Experience - 6+ Years
Soft Skills
Strong analytical and problem-solving abilities.
Excellent communication and collaboration skills for cross-functional teams.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
