Define, document and improve business processes, requirements, workflows, operating procedures, governance standards, user guidance, training material and communications.
Identify opportunities for simplification, standardization, automation, and efficiency improvements.
Leveraging AI powered tools and other technologies to improve analysis, research, and productivity.
Serve as a project contributor, feature owner, or workstream lead for governance initiatives. Includes tracking and communicating project status, deliverables, risks, dependencies, and key milestones.
Facilitate stakeholder discussions to understand business needs, gather requirements, and address process challenges.
Facilitate partnerships with developers to define business requirements and acceptance criteria. Participate in requirements gathering, planning, testing, deployment, change management, User Acceptance Testing (UAT), and validation activities.
Collaborate with BISOs, architects, DBAs, developers, governance teams, and business stakeholders.
Support user adoption efforts and partner with governance and security teams on RBAC-related initiatives.
Perform deep data analysis to detect patterns and drive to results. Along with developing data-driven recommendations to improve service quality, cycle time, operational effectiveness, and user experience. Monitor service levels and operational health.
Design, develop, and maintain Power BI, ServiceNow, and governance reporting solutions, dashboards, and operational metrics.
Analyze trends, bottlenecks, Service Level Agreement (SLA) performance, and operational health metrics to provide actionable insights, create executive-ready reporting and present to leadership and stakeholder on governance recommendation.
Support operational ticket queues, governance workflows, and triage and resolution of access request review along with assisting users and stakeholders with governance-related inquiries.
Support audit, certification, and compliance activities.
Required Qualifications
Bachelor's degree or equivalent experience in Information Systems, Business Data Analytics, Computer Science, Cybersecurity, or related field.
Minimum of 5 years of work experience in business analysis, governance, operations, analytics, or process improvement.
Experience gathering and documenting business requirements, developing reports, dashboards, and metrics using Power BI, ServiceNow and the Microsoft 365 suites.
Self-motivated, organized, and highly capable of carrying out detailed plans with limited direction.
Strong analytical, problem-solving, and effective written and verbal communication skills.
Collaborative and inclusive with a positive attitude, with the ability to work with cross-functional teams across geographical and organizational cultures and to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Experience supporting data governance, access management, and IAM governance programs, with familiarity in RBAC concepts.
Knowledge of Microsoft SQL Server (MSSQL) or Oracle Database role and direct access permissions.
Knowledge of SDLC, Agile, Scrum, or Kanban methodologies. PMP, Scrum, Agile, or Business Analysis certifications are a plus.
Experience with ServiceNow workflow design and automation, Microsoft 365 collaboration tools (SharePoint, Planner, Power Automate), and Power BI data modeling and advanced visualization techniques.
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.
To learn more, please visit micron.com/careers
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_india@micron.com
Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.
Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.
AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.
Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.
