Work in conjunction with Casino Marketing, Marketing Executives and property personnel to assist and facilitate qualified in-house casino customers.
Maintain highly confidential casino customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.
Assist in overseeing special event functions when appropriate to promote marketing strategy and greet customers.
Attends quarterly Receivable Meetings to provide updates to the Corporate Finance group.
Assists in overseeing all customer disputes and complaints are resolved to the satisfaction of the customer and the company.
Increase in travel to meet existing customers.
Comply with all laws, Title 31 and attend all mandatory compliance and training sessions.
THE IDEAL CANDIDATE
As the Director of Customer Development, the ideal candidate is a premier, highly strategic leader with over eight years of specialized experience in casino marketing and a proven track record of driving operational excellence.
This executive excels at personally cultivating high-value relationships while mentoring a high-performing backstage team to engage new and inactive players, generate incremental visits, and elevate the overall guest experience.
They possess strong financial acumen, with direct expertise in managing customer credit lines, authorizing markers, and balancing guest allowances against profitable business outcomes.
A decisive and resilient leader, they are adept at making critical, high-stakes decisions that protect the brand's interests while consistently delivering world-class hospitality and driving revenue growth.
Required to travel frequently.
THE PERKS & BENEFITS
Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
Complimentary parking both during and outside of scheduled work hours.
Competitive health, wellness, and income protection benefits for eligible employees.
Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.
VIEW JOB DESCRIPTION
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