Duties & Responsibilities
Manage the day-to-day activity of your assigned accounts in a post-sale environment
Telecom experience (REQUIRED) with hosted PBX preferred.
Communicate directly with customers by telephone, electronically, or face-to-face
Interact with customers to provide and gather information in response to inquiries, concerns, and requests about products and services
Respond promptly to customer trouble reports and escalations
Handle and resolve customer complaints
Direct requests and unresolved issues to the designated resource/department
Manage customers' accounts regarding billing and financial concerns
Keep records of customer interactions and transactions
Record details of inquiries, comments, and complaints
Record details of actions taken and escalate internally where required
Follow up on customer interactions
Interface directly with various teams or departments internally to facilitate or improve the customer experience
Participate in a variety of special projects as requested
Qualifications
Bachelor's degree in computer science, Telecommunications or related field
3+ years in customer service or related experience
Fixed Line experience
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The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $70,000 - $80,000 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
