Provide support for orders, service requests, and general account inquiries
Troubleshoot service-related issues and submit repair tickets as needed
Take ownership of customer concerns, driving resolution and escalating when appropriate
Deliver accurate product and service information, including features, terms, and capabilities
Process customer orders, forms, and service requests with accuracy and efficiency
Route inquiries to appropriate internal teams when necessary
Document all customer interactions in accordance with standard operating procedures
Identify trends in customer issues and communicate insights to management
Conduct follow-ups to ensure timely and satisfactory resolution
Participate in cross-functional projects aimed at improving processes and service delivery
Support additional operational tasks and responsibilities as assigned
Desired Skills and Experience
Full time / In office - Salt Lake City, Utah
Bachelor’s degree preferred
Minimum of 3 years of experience in customer service or account management
Experience within the telecommunications industry is a plus
Strong problem-solving and communication skills (written and verbal)
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project)
The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $20 / hour. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
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MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
To learn more about our company visit us at www.mettel.net
