Performance Management: Establish and monitor program performance metrics, service-level objectives, key performance indicators (KPIs), deliverables, and milestones to ensure contractual requirements and customer expectations are achieved.
Financial Management: Manage program budgets, forecasts, staffing, resource allocation, and financial performance while identifying opportunities to improve operational efficiency and maximize value to the customer.
Risk & Issue Management: Identify and manage program risks, issues, dependencies, and opportunities while developing mitigation strategies and ensuring timely escalation and resolution of critical challenges.
Workforce Management: Lead multidisciplinary teams of technical experts, engineers, architects, cybersecurity professionals, and operational personnel while ensuring appropriate staffing, performance, professional development, and workforce continuity.
Contract & Deliverable Management: Ensure contract requirements, deliverables, reporting obligations, and performance standards are met while maintaining alignment with applicable applicable policies, processes, and acquisition requirements.
Continuous Improvement: Establish processes that improve service delivery, operational maturity, automation, quality, and customer satisfaction throughout the program lifecycle.
Executive Communications: Develop and deliver program reviews, executive briefings, performance reports, risk assessments, and strategic recommendations to client and corporate leadership.
What you’ll need to succeed
Active Secret security clearance.
Bachelor's degree in Business Administration, Information Technology, Engineering, Computer Science, or a related discipline.
15+ years of experience managing complex IT, cybersecurity, cloud, infrastructure, or digital modernization programs.
8+ years of experience leading large-scale programs supporting large enterprise, public sector, or regulated customers.
Demonstrated experience managing multidisciplinary technical teams across cloud, cybersecurity, network, infrastructure, enterprise architecture, and IT operations.
Experience managing program budgets, staffing plans, schedules, subcontractors, deliverables, performance metrics, risks, and contractual requirements.
Strong understanding of contracting, acquisition, and delivery processes, performance management, and customer engagement.
Demonstrated ability to manage competing priorities and coordinate technical and business activities across multiple organizations and stakeholders.
Experience establishing and monitoring KPIs, SLAs, operational metrics, and continuous improvement initiatives.
Strong executive communication, leadership, negotiation, and stakeholder management skills with the ability to communicate effectively with senior client and corporate leadership.
Project Management Professional (PMP) certification.
ITIL, Agile, SAFe, or equivalent program/service management certification preferred.
Experience leading cloud modernization, Zero Trust, DevSecOps, cybersecurity, or enterprise IT transformation programs preferred.
SALARY RANGE: $200,000.00 - $220,000.00
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:
The candidate's professional background and relevant work experience
The specific responsibilities of the role and organizational needs
Internal equity and alignment with current team compensation
This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
Performance-based bonuses
Company-paid training and/or certifications
Referral bonuses
#INDHP
Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
Benefits: All full-time employees are eligible to participate in our benefits programs:
Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holidays
Parental Leave and dependent care
Flexible work arrangements
Professional development opportunities
Employee assistance and wellness programs
Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
Commitment to Non-Discrimination All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
What we want you to know
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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