Ensure that no account reaches or remains within the company’s standard aging bucket without proper documentation and approval.
Lien & Legal Process
Initiate and track the lien filing process via lien software to protect the company's rights.
Prepare and issue conditional and unconditional lien waivers, ensuring a high accuracy.
Maintain proper records of waivers, releases, and lien filings for audit readiness.
Communication & Collaboration
Serve as the direct contact for customer inquiries and follow up on tickets to ensure a timely resolution.
Coordinate with billing and service departments to resolve disputed invoices or misapplied payments.
Participate in weekly and monthly meetings with local and central teams to review portfolio aging trends and high-risk accounts.
Liaise with the legal team on enforcement and escalation of collections cases.
Compliance & Reporting
Ensure all customer interactions and follow-ups are meticulously documented in the Microsoft Dynamics 365 CRM.
Provide daily status updates and share exceptions with the working capital team.
Assist with month-end close by ensuring all lien statuses and waiver issuance are up to date.
Maintain local records in alignment with SOX requirements.
Other Duties
Regular, consistent and necessary to meet the needs of the business
Performs other duties and responsibilities as assigned
Must conduct self in an ethical, legal, and responsible manner at all times
Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
Competencies
Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions.
Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization. Strong verbal and written communication skills
Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company.
Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
Strong attention to detail
Ability to work in a fast-paced environment
Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
Ability to establish and build effective working relationships with colleagues and staff.
Education/Experience
Associates degree and/or 3+ years of experience in collections
Strong experience with ERP systems, particularly Financial & Operations, is a plus.
Demonstrated ability to work autonomously and manage a high volume of work.
Proficiency with Microsoft Office, including Pivot Tables and Macros, for data analysis.
Familiarity with ticketing/case management systems is required.
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.
Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.
