Minimum skills, knowledge and ability requirements
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
Strong organizational skills; attention to detail.
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.
Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
Ability to consistently follow and document established patient financial engagement and collection workflows.
Physical Requirements
Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
Position requires prolonged standing and walking during each shift.
Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.
Why Mercy?
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
