Identify trends across the customer experience by collaborating with cross-functional teams (Sales, Partnerships, Product) to provide feedback and improve the customer’s experience, sharing with the wider business
Fully drive the planning, decisions, and implementation of your book of business to identify new opportunities within existing accounts and drive account growth.
What You’ll Bring
3–7 years in FinTech, Customer Success, early-stage banking,* or startup-facing Account Management.
Experience working with founders or early-stage teams; comfort with ambiguity and speed.
Surgical precision on effectively managing a large book of accounts with automation and playbooks without losing personal touches.
Strong communication skills and responsiveness across Slack, email, and ability to in-person events (<20%).
A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.
Operational rigor of strong documentation, proactive communication, and project management.
Bonus points if you have your Series 65 license, CFP, or CFA charterholder.
Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
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- Total Rewards
- The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area:
$142,900—$178,600 USD
