At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.
Geo-Salary Information
An in-person interview may be required during the hiring process
State specific pay scales for this role are as follows
$22.11 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA)
$20.19 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME)
$18.26 (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV)
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
Responsibilities
Essential Job Functions:
Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process.
Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted.
Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention.
Demonstrates the ability to resolve claims in a timely and accurate manner.
Continuously monitors progress and exposures, issues accurate and timely payments.
Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence.
Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools.
Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation.
Qualifications
Minimum
High School Diploma or GED.
Preferred
Associate degree.
You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.
Experience
Minimum
Customer service experience required.
Preferred
6-12 months of related experience.
Experience with handling high call volume in a professional call center.
Skills & Abilities
Minimum
Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program.
Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims.
Has a passion for serving customers in their time of need.
Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers.
Independently makes high-quality claims adjusting decisions.
Collaborates well with others. We are one team with a common goal.
Ability to build rapport utilizing emotional intelligence.
Views conflict resolution as an opportunity.
Has self-motivation and accountability while working remotely.
Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software.
Must have dedicated workspace that is free from distractions.
Preferred
Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
Takes ownership of any process they can improve.
Assumes positive intent in all interactions.
Seeks
About the Company
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
Perks and Benefits
We offer many great benefits, including
Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay Range
USD $32,363.00 - USD $56,701.00 /Yr.
