ABOUT THE ROLE
As a Program Manager for Quality Team, you will devise cross-functional quality processes through developing automated, technical solutions and managing an operational team of quality control specialists who evaluate our human data deliverables before they are sent to our customers. The ideal candidate is a scrappy, data-first, and results-driven leader with a track record of excellence.
Responsibilities
Own quality programs for designated accounts or projects in various human data domains.
Own outcomes end to end for quality programs on projects: from initial brainstorming and operational execution to final, detailed delivery of audit results and quality insights.
Develop technical solutions to auto-evaluate quality of our datasets and proactively root-cause issues. Actively identify opportunities for automation and technical simplification — leveraging LLMs, databases, and scripting where applicable.
Devise systems to evaluate auditor and human data talent performance, ensuring adherence to quality standards and identifying process improvement opportunities.
Report on quality through regular monitoring and maintenance of quality performance metrics and KPIs.
Develop, update, and regularly present leadership-facing reports to inform company operations and strategy on human data deliveries. Work cross-functionally across engineering, account operations, and other stakeholders to execute on delivering SLAs for high-priority projects.
Help hire and maintain a 30+ auditor workforce for quality control; coach and develop specialists in the auditor pool to achieve high-impact outcomes that drive quality in our customer engagements
Ideal requirements
3+ years of experience owning high-impact technical and operational outcomes
A strong bias for being results-driven, and experience being entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, and working under pressure in high-urgency environments
Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and our auditor workforce
Ability to develop scalable solutions to difficult operational problems — which often require going close to the ground on projects in order to root-cause.
Robust project management experience, including the ability to manage a distributed team through ruthless prioritization and a high-urgency mindset.
A data-first approach to problem-solving, with demonstrated qualitative and quantitative analytical ability
Bonus
STEM background
Experience with LLMs, databases, and scripting
Experience developing and growing a 30+ distributed workforce
Professional experience at a high-growth startup or fast-paced tech environment
COMPENSATION
Base cash comp from $120K-$200k
Aggressive bi-annual performance bonus structure
Generous equity grant vested over 4 years
$15K relocation bonus (for moving to the Bay Area)
$10K housing bonus (if you live within 0.5 miles of our office)
$1.5K monthly stipend for meals
Free Equinox membership
$200 monthly laundry reimbursement
$200 monthly personal wellness reimbursement
Health, Dental, Vision insurance
Mercor is an Equal Opportunity Employer and is committed to providing equal opportunity to all employees and applicants. Mercor does not discriminate based on actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by California or local law, genetic information, or any other characteristic protected by applicable federal, California, or local laws and ordinances. Further, Mercor prohibits discrimination, harassment, and retaliation based on any combination of protected characteristics. This Policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other privileges, terms, and conditions of employment. This Policy and the law prohibit employment discrimination against any employee or applicant based on any legally protected status.
